Ross ASI-310, User Manual

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ASI-310 User Guide (v5.0) Service Information • 31
Service Information
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your ASI-310, the
following basic troubleshooting checklist may help identify the source of the problem. If the frame still does not
appear to be working properly after checking all possible causes, please contact your openGear products distributor,
or the Technical Support department at the numbers listed under the “
Contact Us ” section.
1. Visual Review — Performing a quick visual check may reveal many problems, such as connectors not
properly seated or loose cables. Check the card, the frame, and any associated peripheral equipment for signs of
trouble.
2. Power Check — Check the power indicator LED on the distribution frame front panel for the presence of
power. If the power LED is not illuminated, verify that the power cable is connected to a power source and that
power is available at the power main. Confirm that the power supplies are fully seated in their slots. If the
power LED is still not illuminated, replace the power supply with one that is verified to work.
3. Re-seat the Card in the Frame — Eject the card and re-insert it into the frame.
4. Check Control Settings — Refer to the Installation and User Controls sections of this manual to verify all
user-adjustable component settings
5. Input Signal Status — Verify that source equipment is operating correctly and that a valid signal is being
supplied.
6. Output Signal Path — Verify that destination equipment is operating correctly and receiving a valid signal.
7. Unit Exchange — Exchanging a suspect unit with a unit that is known to be working correctly is an efficient
method for localizing problems to individual units.
Warranty and Repair Policy
The ASI-310 is warranted to be free of any defect with respect to performance, quality, reliability, and workmanship
for a period of FIVE (5) years from the date of shipment from our factory. In the event that your ASI-310 proves to
be defective in any way during this warranty period, Ross Video Limited reserves the right to repair or replace this
piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this ASI-310 has failed after your warranty period has expired, we will repair your defective
product should suitable replacement components be available. You, the owner, will bear any labor and/or part costs
incurred in the repair or refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profits) incurred by the use of this product. Implied warranties are expressly limited to the
duration of this warranty.
This ASI-310 User Guide provides all pertinent information for the safe installation and operation of your openGear
Product. Ross Video policy dictates that all repairs to the ASI-310 are to be conducted only by an authorized Ross
Video Limited factory representative. Therefore, any unauthorized attempt to repair this product, by anyone other
than an authorized Ross Video Limited factory representative, will automatically void the warranty. Please contact
Ross Video Technical Support for more information.
In Case of Problems
Should any problem arise with your ASI-310, please contact the Ross Video Technical Support Department.
(Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping instructions,
should you wish our factory to repair your ASI-310. If required, a temporary replacement frame will be made