Strawberry Server
User and Hardware Manual
33
Chapter 7
Troubleshooting
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Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or
‘Returning Merchandise for Service’ section(s) in this chapter.
Note: Always disconnect both of the power cords before adding, changing or
installing any hardware components.
No Power
1. Make sure no short circuits exist between the motherboard and the chassis.
2. Verify that all jumpers are set to their default positions.
3. Check that the 115V/230V switch on the power supply is properly set.
4. Turn the power switch on and off to test the system.
5. The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it
does not, replace it with a new one.
No Video
1. If the power is on but you have no video, remove all the add-on cards and cables.
2. Use the speaker to determine if any beep codes exist. Refer to the Appendix for details on
beep codes.
Memory errors
1. Make sure the DIMM modules are properly and fully installed.
2. Determine if different speeds of DIMMs have been installed and verify that the BIOS setup is
configured for the fastest speed of RAM used. It is recommended to use the same RAM speed for
all DIMMs in the system.
3. Make sure you are using the correct type of un-buffered ECC/non-ECC DDR3-1333/1066/800
SDRAM
4. Check for bad DIMM modules or slots by swapping a single module between four slots and
noting the results.
5. Make sure all memory modules are fully seated in their slots. As an interleaved memory
scheme is used, you must install four modules at a time, beginning with Branch 1, then Branch 2,
and so on.
