12/12/2005
sb_radio_draft_jmc
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Roku SoundBridge Limited Warranty
Roku Soundbridge Radio is covered by a one year parts and labor warranty.
Roku Soundbridge Radio Limited Warranty
1. Warranty. ROKU, LLC (“ROKU”) warrants your Soundbridge Radio and any included
accessories against defects in material or workmanship as follows:
For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU
determines that the Soundbridge Radio is defective, ROKU will repair the unit or replace
the unit (with either a new or rebuilt Soundbridge Radio unit), at its option, at no charge
and, if applicable, will pay the labor charges incurred by any Soundbridge Radio
authorized service facility. If the Warranty Period has expired, the customer is
responsible for the payment of all labor charges and may obtain parts from ROKU
authorized service facilities or a Soundbridge Radio service center at his or her own
expense.
2. Warranty Service Process. To obtain warranty service, you must first obtain an RMA
number (Return Merchandise Authorization) from a Technical Support Representative at
ROKU. A Technical Support Representative may be reached by emailing
[email protected] or calling our toll free number for customer care (1-866-400-7658
from the US). Once an RMA number is obtained, your Soundbridge Radio must be
shipped freight prepaid; in either its original packaging or packaging affording an equal
degree of protection, to the Soundbridge Radio authorized distribution facility. If ROKU
determines that the returned unit is defective, ROKU will either repair the unit or will
supply, at no charge and within a reasonable period of time, a new or rebuilt Soundbridge
Radio unit in exc hange for the defective unit.
In addition, all accessories must be returned with the defective SoundBridge. A new or
factory refurbished set of accessories will be furnished with the replacement
SoundBridge. Failure to return any of the accessory items could result in a delay in
receiving the replacement SoundBridge, and/or result in an invoice for the missing
accessories.
Important: When emailing for an RMA number, please provide the following information:
a. model number
b. serial number
c. problem description
d. software version (located in System Configuration menu)
e. date of purchase
f. place of purchase (dealer or online place of purchase)
g. return shipping address (no P.O. boxes)
Note: Proof of purchase will need to be included in the return shipment in order to ensure
warranty coverage. In addition, we may attempt to further troubleshoot the problem prior
to issuing an RMA number. Please be prepared to provide additional information upon
request.
