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Product Warranty
Product :
Customer :
Purchase Date :
Vendor :
About the Service:
The following are terms of Warranty applicable to Rokit products. Please contact the vendor
from whom you purchased the product in case of product failure.
Service with Free of Charge
Rokit will repair, without any charge, any merchandise proved defective in material or
workmanship for the warranty period of one year.
(It will not be applied if the product has been subjected to abnormal physical or electrical
stress, abnormal environmental conditions, misuse, negligence, or accident)
Service with Charge
If the product is not experiencing any failure but you request for service, a service charge
may apply regardless of the warranty period. Please refer to the instruction manual for
more information.
1.Damage caused by user
- Damage, deterioration, or malfunction resulting from modification or attempted repair
by consumer
- Malfunction resulting from repair by someone other than Rokit certified technician
- Malfunction resulting from use of parts and components not supplied by Rokit
- Malfunction resulting from not following instruction manual
2.Other cases
- Malfunction resulting from natural disaster (fire, salt damage, flood, lightning)
- In case expendable components are fully used
Introduction for the Criteria of Consumer Dispute Resolution
ROKIT Service Information
Types of Consumer Damage
If major repair is needed
within 10 days of purchase
Within warranty period
After warranty period
If major repair is needed
within 1 month of purchase
Performance or
functional failure
within the warranty
period under
the conditions
of normal use
Contents of Compensation
If at time of purchase, damage
occurs during installation or
shipping process
In case product is not
exchangeable
In case the service provider
has lost the customer’s product
In case replacement item is
available but repair is not
possible
In case replacement item is
not available during
retention period
In case failure
occurs twice for
the same cause
In case failure
occurs third for
the same cause
In case failure
occurs 5 times for
different causes
Repairable
Product exchange or refund
Not Applicable
Exchange of product or
free repair
(Except for FOB)
Free repair
Refund
Exchange of product
or free repair
Product exchange or
refund
Product exchange or
refund
Product Warranty
