44
45
Step 3 Option E – Windows
®
Vista (wireless connection)
Before following the steps below, ensure that you see a wireless icon in your system tray on the bottom right of your screen.
If there is no wireless icon, the issue may lie with your wireless network adapter not functioning properly. Please refer to the
manufacturer’s installation guide for further information.
NOTE: Ensure that you are logged in as Administrator before following these steps.
1.
Click the wireless icon in the system tray, then click
Open Network and Sharing Center
. The
Network and Sharing Center
window appears.
2.
Locate your
Wireless Network Connection
and click on it.
The Wireless Network Connection Status
window appears.
3.
Click on
Enable
. If there is no enable option, the connection is already enabled.
4.
Click on
Diagnose
– the
Windows Network Diagnostics
window appears and attempts to restore your connection.
5.
When the repair is complete, open Internet Explorer and try to visit some Web sites. If you connect, that’s great! You’re all
fi nished! If not, proceed to step 7.
6.
Click
Wireless Properties
on the already open
Wireless Network Connection Status
window. The
Wireless Network
Properties
window appears.
7.
Under the
Connection
tab, ensure that the
SSID
name matched with that of your router’s setting,
Network Type
is
Access
point
and other appropriate selections are made as per your requirement.
8.
Click the
Security
tab.
9.
For
Security
type, select
WPA-Personal
or
WPA2-Personal
, depending upon your router’s security setting.
10.
For
Encryption
type, select
TKIP
.
11.
In the
Network security key
box, enter the network key you wrote down when you checked your router settings.
12.
Click
OK
, to return back to
Wireless Network Connection Status
window.
13.
Click
Properties
– the
Wireless Network Connection Properties
window appears.
14.
Ensure the following items appear in the window and are checked. If any of these items don’t appear, click the
Install
button and install them:
•
Client for Microsoft Networks
•
File and Printer Sharing for Microsoft Networks
•
QoS Packet Scheduler
•
Internet Protocol Version 4 (TCP/IPv4)
15.
Click
OK
. The
Wireless Network Connection Status
window reappears.
16.
Click
Close
.
17.
If you are prompted to restart your computer, click
Yes
to restart. If your computer does not prompt you to restart, please restart your
computer manually.
18.
Once your computer has restarted, attempt to launch your browser again. If no Web page appears, please continue below.
19.
Click the
Start
icon, select
All Programs
, select
Accessories
, right-click
Command Prompt
and select
Run as Administrator
(click
YES
if prompted). The
Command Prompt
window appears.
20.
From the
Command Prompt
window:
A.
Input the following text exactly as it appears here:
ipconfi g/release
. Then press
Enter
on your keyboard. Your current network
settings will be released.
B.
Input the following text exactly as it appears here:
ipconfi g/renew
. Then press
Enter
on your keyboard. Your computer will be
supplied with fresh network settings.
C.
To close the
Command Prompt
window, type exit and hit the
Enter
key.
•
If no network settings reappear, repeat this process four or fi ve times until network settings appear within the dialog box.
Once you receive new network settings, your connection to the Rogers Hi-Speed Internet service has been restored. Close the
Command Prompt
window.
•
If after a series of four or fi ve ‘release,’ ‘renew’ attempts, no network settings appear, there may be problems with the DHCP
server. Please be patient as we are working to promptly restore the server.
•
If network settings appeared, attempt to launch your browser again as described in Step 1.
•
If no Web page appears, the problem may lie within your browser settings. Please see
page 99
of this User Guide to fi nd out
how to contact us.
Connectivity Checklist - For Windows
®
7 Wireless
20.
Once your computer has restarted, attempt to launch your browser again. If no Web page appears, please continue below.
21.
Click the
Start
icon, select
All Programs
, select
Accessories
, right-click
Command Prompt
and select
Run as Administrator
(click
Continue
if prompted). The
Command Prompt
window appears.
22.
From the
Command Prompt
window:
A.
Input the following text exactly as it appears here:
ipconfi g/release
. Then press
Enter
on your keyboard.
Your current network settings will be released.
B.
Input the following text exactly as it appears here:
ipconfi g/renew
. Then press
Enter
on your keyboard.
Your computer will be supplied with fresh network settings.
C.
To close the
Command Prompt
window, type exit and hit the
Enter
key.
•
If no network settings reappear, repeat this process four or fi ve times until network settings appear within the dialog
box. Once you receive new network settings, your connection to the Rogers Hi-Speed Internet service has been
restored. Close the
Command Prompt
window.
•
If after a series of four or fi ve ‘release,’ ‘renew’ attempts, no network settings appear, there may be problems with the
DHCP server. Please be patient as we are working to promptly restore the server.
•
If network settings appeared, attempt to launch your browser again as described in Step 1.
•
If no Web page appears, the problem may lie within your browser settings. Please see
page 99
of this User Guide to
fi nd out how to contact us.
ROG_3892_BODY_GDE_EN.indd 44-45
3/2/11 11:33 AM
