40
41
Step 3 Option C – Windows
®
Vista and Windows
®
7 (wired connection)
1.
Ensure that one end of the grey network adapter connector cable is fi rmly connected to the back of the modem and the other end of the
network adapter connector cable is fi rmly connected to your computer’s network adapter.
•
If you are using a USB modem, ensure that one end of the USB connector cable is fi rmly connected to the back of the modem and
the other end of the USB cable is fi rmly connected to the USB jack on the back of your computer.
NOTE: Ensure that you are logged in as Administrator before following these steps.
2.
From your desktop, click
Start
, select
Control Panel
and click
View network status and tasks
. The
Network and Sharing Centre
window appears.
3.
From the
Network and Sharing Centre
window, click:
4.
From the
Local Area Connection Properties
window:
A.
Ensure that the
File and Printer Sharing for Microsoft Networks
is
DISABLED
.*
B.
Select the
Internet Protocol Version 4 (TCP/IPv4)
item.
C.
Click the
Properties
button. The
Internet Protocol Version 4 (TCP/IPv4) Properties
dialog box appears.
*If you are running a home network with a fi rewall, you do not need to complete this step.
NOTE: If Client for Microsoft Networks and/or Internet Protocol Version 4 (TCP/IPv4) does not appear, click the
Install
button and manually
install these items.
Connectivity Checklist - For Windows
®
Vista & 7 Wired
Step 3 Option B – Windows
®
XP (wireless connection)
1.
Click
Start
>
Control Panel
.
2.
Double-click
Network Connections
to view your network connections.
3.
Locate your
Wireless Network Connection
icon:
•
If you DO NOT see this network icon, please ensure that your wireless adapter is connected to your PC and the drivers
are installed correctly and go back to Step 1.
•
If it says
Not Connected
--> Double-click on it and select the
Wireless Network
you want to connect to and click
Connect
(provide the Security information if prompted).
•
If it says
Disabled
--> Right-click on it and select
Enable
from the context menu.
4.
Right-click on the
Wireless Network Connection
and select
Properties
from the context menu. The
Wireless Network
Connection Properties
window appears.
5.
Click on the
Wireless Networks
tab.
6.
Under
Preferred Networks
, click on the name of the Network you want to connect to and click
Properties
.
7.
Ensure the
Network Name (SSID)
matches the name of your Network (wireless router).
8.
If connecting to a secured network, ensure
Network Authentication
is set to
Open
and
Data
encryption is set to
WEP
.
9.
Enter the correct
Network key
in the boxes provided, as per your wireless router settings.
10.
Select the appropriate
Key Index
for your network (usually set to 1).
11.
Click
OK
to close the
Properties
window for your selected Network.
12.
On the
Wireless Connection Properties
window, click on the
General
tab.
13.
Ensure the following items appear in the window and are checked. If any of these items don’t appear, click the
Install
button and install them:
•
Client for Microsoft Networks
•
File and Printer Sharing for Microsoft Networks
•
QoS Packet Scheduler
•
Internet Protocol Version 4 (TCP/IPv4)
14.
Click on
OK
.
15.
If you are prompted to restart your computer, click
Yes
to restart. If your computer does not prompt you to restart, please
restart your computer manually.
16.
Once your computer has restarted, attempt to launch your browser again. If no Web page appears, please
continue below.
17.
Click the
Start
button, select
All Programs
, select
Accessories
and click
Command Prompt
. The
Command Prompt
window appears.
18.
From the
Command Prompt
window:
A.
Input the following text exactly as it appears here:
ipconfi g/release
. Then press
Enter
on your keyboard. Your current network
settings will be released.
B.
Input the following text exactly as it appears here:
ipconfi g/renew
. Then press
Enter
on your keyboard. Your computer will be
supplied with fresh network settings.
C.
To close the
Command Prompt
window, type
exit
and hit the
Enter
key.
•
If no network settings reappear, repeat this process four or fi ve times until network settings appear within the dialog box.
Once you receive new network settings, your connection to the Rogers Hi-Speed Internet service has been restored.
Close the
Command Prompt
window.
•
If after a series of four or fi ve ‘release,’ ‘renew’ attempts, no network settings appear, there may be problems with the DHCP server.
Please be patient as we are working to promptly restore the server.
•
If network settings appeared, attempt to launch your browser again as described in Step 1.
•
If no Web page appears, the problem may lie within your browser settings. Please see
page 95
of this User Guide to fi nd out
how to contact us.
Connectivity Checklist - For Windows
®
XP Wireless
for your Rogers connection and select
Properties
(click
Continue
if prompted). The
Local Area Connection Properties
window appears.
Windows
®
Vista
Windows
®
7
the
View Status
link
Local Areal Connection
or
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