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Common Issues
Unable to power on
•
The battery level is low. Put the robot on the charging dock and charge it before use.
•
The battery temperature is too low or too high. Only use the robot within the range of
4-40°C (39-104°F).
Unable to charge
•
Check the power indicator light turns on and both ends of the power cabel are properly
connected.
•
If contact is poor, clean the contact areas on the charging dock and the robot.
Slow charging
•
When used at high or low temperatures, the robot will automatically reduce its charging
speed to extend battery life.
•
The charging contacts may be dirty. Wipe them with a dry cloth.
Unable to dock
•
There are too many obstacles near the charging dock. Move it to an open area.
•
The robot is too far from the charging dock. Place it closer and retry.
Abnormal behavior
•
Restart the robot.
Noise during
cleaning
•
The main brush, side brush, main wheels, or omni-directional wheel may be jammed. Turn off the
robot and clean them.
•
VibraRise system abnormal. Check for jammed objects.
Unable to
connect to WiFi
•
WiFi is disabled. Reset the WiFi and try again.
•
The WiFi signal is poor. Move the robot to an area with good WiFi reception.
•
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
•
The current Roborock robot is not supported. You can find supported models in the app.
•
Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact
Roborock customer service for additional support.
Problem
Solution
Poor cleaning ability
or dust falling out
•
The dustbin is full and needs emptying.
•
The filter is blocked and needs cleaning.
•
The main brush is jammed and needs cleaning.
