Roborock S6 Pure User Manual Download Page 9 | Manualshive

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05

Roborock robot vacuum cleaner troubleshooting

Name

Troubleshooting

Robot

Problem listed in the User Manual

The product cannot be powered on

The main brush, side brush, fan, or main wheels do not work

Charging dock

The robot does not receive power

Power cable

The charging dock cannot be supplied with power

Roborock robot vacuum cleaner troubleshooting

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Summary of Contents for S6 Pure

Page 1: ...Roborock S6 Pure Robot Vacuum Cleaner User Manual Read this user manual carefully before using this product and store it properly for future reference ...

Page 2: ......

Page 3: ...Languages Index ...

Page 4: ...shooting 05 Product Introduction 06 Installation 10 Instructions for Use 14 Routine maintenance 18 Environmental protection description 23 Basic Parameters 24 Troubleshooting 25 FAQs 27 EU Declaration of Conformity 29 WEEE Information 32 Warranty Information 33 ...

Page 5: ...floor Before using the product move wires off the ground or place them to the side to prevent them being pulled on by the cleaner To prevent blocking the product and to avoid damage to valuables remove light weight items such as plastic bags and fragile objects such as vases from the floor before cleaning Children should be supervised to ensure that they do not play with the appliance Thisproducti...

Page 6: ... or not Keep hair loose clothing fingers and all parts of the body away from openings and moving parts Do not use the product on burning objects such as cigarette butts Do not use the product on high pile carpets product effectiveness may also be reduced on dark carpets Do not use the product to clean hard or sharp objects such as decoration wastes glass and nails Do not carry the product using th...

Page 7: ...t dismantle repair or modify the battery or charging dock Keep the charging dock away from heat such as heating vents The battery must be removed from the appliance before it is scrapped The product must be disconnected from the supply mains when removing the battery The battery must be disposed of safely Do not discard waste batteries Leave them with a professional recycling organization Do not w...

Page 8: ...l dry place Charge it at least every three months to avoid over discharging the battery To satisfy RF exposure requirements a separation distance of 20 cm or more should be maintained between this device and persons during device operation To ensure compliance operations at closer than this distance is not recommended The antenna used for this transmitter must not be co located in conjunction with...

Page 9: ... Problem listed in the User Manual The product cannot be powered on The main brush side brush fan or main wheels do not work Charging dock The robot does not receive power Power cable The charging dock cannot be supplied with power Roborock robot vacuum cleaner troubleshooting ...

Page 10: ...off Power Indicator White battery level 20 Red battery level 20 Slow flashing Charging or starting up Flashing red Error Dock Spot Clean Press to return to the dock Press and hold to spot clean Note Press any button to pause cleaning returning to dock or spot cleaning Cover latch Robot ...

Page 11: ...07 Product Introduction Parts list Charging dock Adjustable water tank Mop cloth Moisture proof mat Power cable ...

Page 12: ...stbin Robot Dustbin cover Dustbin latch Air filter WiFi indicator light Off WiFi disabled Slow flashing Waiting for connection Fast flashing Connecting Steady WiFi connected System reset Air vent Main brush cleaning tool Speaker ...

Page 13: ...Product Introduction Robot and sensors Recharge sensor Bumper Laser distance sensor Height sensor Wall sensor Omnidirectional wheel Charging contact Side brush Main wheels Main brush Main brush cover latch ...

Page 14: ... area Charging dock power indicator Power socket Charging points Locator beacon Charging points More than 0 5m 1 6ft More than 0 5m 1 6ft More than 1 5m 4 9ft Note The charging dock should have more than 0 5m 1 6ft of clearance on each side and more than 1 5m 4 9ft in the front If the power cable is vertical to the ground it may be caught by the robot causing the charging dock to be disconnected T...

Page 15: ...closed double sided tape to the floor Place the dock onto the double sided tape to secure it in place 3 Secure the moisture proof mat After securing the charging dock wipe the area where the moisture proof mat will be placed with a dry cloth as shown Stick the double sided tape first to the moisture proof mat then in position on the floor 3 Press and hold the button to turn on the robot When the p...

Page 16: ...iFi voice alert When the WiFi indicator light is flashing slowly the robot has entered network configuration mode Note If you cannot connect your phone to the robot reset the WiFi and add your robot as a new device Add device Open the app and click in the top right corner then follow the instructions in a pp Once your robot has been added it will be found in a list on the homepage Note Due to ongo...

Page 17: ... in the water tank Cleaning the mop cloth every 60 minutes is recommended to ensure the water flow rate and cleaning effect Adjust flow rate Toggle the switch to adjust the flow rate according to your needs Low High Fill the water tank Open the water tank fill it with water and close it tightly Install the mop cloth Dampen the mop cloth and squeeze it until it stops dripping Insert it into the mou...

Page 18: ...urn it off and end the current cleanup Note The robot cannot be turned off when it is charging Start cleanup Press the button to start cleaning Once started the robot will plan its cleaning route based on its scan of the area It cleans along the edges of a zone first and then moves in a Z shaped cleaning route to cover the internal area efficiently and thoroughly Note When the charging dock is pla...

Page 19: ...ning the robot will automatically return to the charging dock to recharge Manual In Pause mode press the button to send the robot back to the charging dock The power indicator will flash slowly as the robot charges Note If the cleaning cycle was started away from the charging dock and the robot could not return to the dock after cleaning it will instead return to its starting point Place the robot...

Page 20: ...the current cleaning cycle Note A full map must be created and Map Saving mode switched on before this function can be used After cleaning starts the robot may move beyond the defined areas Make sure there are no obstacles preventing the robot s access to the target rooms Scheduled Cleaning Use the app to set start times for scheduled cleanups The robot will return to the charging dock after each ...

Page 21: ...ing area They should not be used to isolate hazards Moving the robot manually or making significant changes to the home environment may cause the loss of virtual no go zones and walls More app functions Real time map updates Carpet Boost Robot location Change cleaning mode Part replacement schedule Do Not Disturb DND mode View cleaning history Remote control Firmware update Change robot voice View...

Page 22: ...the charging dock Locator beacon More than 0 5m 1 6ft More than 0 5m 1 6ft More than 1 5m 4 9ft Main brush Clean weekly 1 Turn the robot over then unlatch and remove the main brush cover 2 Take out the main brush remove and clean its bearings 3 Remove the main brush cap rotating in the unlock direction 4 Use the supplied main brush cleaning tool to remove any entangled hair 5 Re install the cap an...

Page 23: ...refully to avoid damage to the main brush Dustbin and filter Weekly cleaning is recommended 1 Open the top cover of the robot squeeze the dustbin latch and remove the dustbin Dustbin and filter Weekly cleaning is recommended 2 Open the dust bin lid as indicated by the arrow and pour out the contents Clean the washable filter Clean every two weeks 1 Open the dust bin lid as indicated by the arrow a...

Page 24: ...ch dirt as possible 5 Leave the filter to dry before reinstalling it Note Allow the filter to dry thoroughly before use 24 hours of drying is recommended Alternating between two filters is recommended Battery The robot is equipped with a high performance lithium ion rechargeable battery pack To maintain battery performance keep the robot charged Note If the robot is to be left unused for an extend...

Page 25: ...ets excessively dirty the cleaning quality will be affected Always use clean cloth Replacing the mop cloth every 3 6 months is recommended to maintain cleaning quality Filter Assembly Replacement every 1 3 months recommended 1 Move your finger along the notch to remove both filters 2 Install the new filters Note Changing filters every 1 3 months is recommended depending on the quality of water and...

Page 26: ...t functioning after a system reset turn it on then press the button and then press and hold the Reset button until you hear the Start restoring initial version voice alert The robot will then be restored to factory settings Robot sensors Clean monthly Use a soft dry cloth to wipe and clean all sensors including 1 Four cliff sensors at the bottom of the robot 2 The wall sensor on the right of the r...

Page 27: ...ate the robot until its battery no longer holds a charge or can no longer connect to the charging dock 2 Turn off the robot 3 Unscrew the battery cover 4 Remove the battery cover 5 Press the latch to pull out the battery connector and remove the battery Note Before removing the battery make sure it is fully drained Do not attempt to remove the battery if the robot is connected to the charging dock...

Page 28: ...art Connect Rated voltage 14 4 V DC Rated power 58W Charging time 6h Charging Dock Name Specs Model CDZ11 RR or CDZ12RR Dimensions 151 130 98 mm Rated power 28W Rated input 100 240 V AC Rated output 20 V DC 1 2A Rated frequency 50 60 Hz Basic Parameters WiFi Specification Service Protocol Frequency Range Max Output Power WIFI 802 11 b g n 2400 2483 5 MHz 20dBm ...

Page 29: ...tart If the problem persists clean the cliff sensors This error may also be caused by a dirty cliff sensor Try wiping all sensors clean Error 5 Remove the main brush and clean the brush and bearing The main brush may be tangled up Remove and clean it Error 6 Remove and clean the side brush The side brush may be tangled up Remove and clean it Error 7 Look for anything stuck in the main wheels then ...

Page 30: ...h module error Reset the system The side brush module is experiencing a fault Reset the system Error 18 Vacuum fan error Reset the system The vacuum fan is experiencing a fault Reset the system Error 22 Wipe the recharge sensor The recharge sensor is blocked by dust Wipe the dust off Error 23 Clean the charging dock locator beacon The charging dock is jammed Clear it and retry Error 24 Virtual no ...

Page 31: ...the charging dock Place it closer and retry Abnormal behavior Restart the robot Noise during cleaning The main brush side brush or main wheels may jammed Turn off the robot and clean them If the omnidirectional wheel is jammed remove it for cleaning Poor cleaning ability or dust falling out The dust bin is full and needs emptying The filter is blocked and needs cleaning The main brush is jammed an...

Page 32: ...closed that the flow level is set to low and that both water filter elements are properly installed Cleaning does not resume after recharging Make sure that the robot is not in DND mode DND mode will prevent cleanup When cleaning a space requiring a top up charge if the robot was placed manually on the charging dock before it recharged automatically it will not be able to continue cleanup The robo...

Page 33: ...vision of the following EU directives RED Directive 2014 53 EU Article 3 1 a Safety Health 1 EN 60335 1 2012 A11 2014 AC 2014 A13 2017 2 EN 60335 2 2 2010 A11 2012 A1 2013 3 EN 62311 2008 4 EN 62233 2008 1 Household and similar electrical appliances Safety Part 1 General requirements 2 Householdandsimilarelectricalappliances Safety Part2 2 Particularrequirements for vacuum cleaners and water sucti...

Page 34: ...iances electric tools and similar apparatus Part 2 Immunity Product family standard 5 Electromagneticcompatibility EMC Part3 2 Limits Limitsforharmoniccurrentemissions equipment input currents 16 A per phase 6 Electromagneticcompatibility EMC Part3 3 Limits Limitationofvoltagechanges voltage fluctuationsandflickerinpubliclow voltagesupplysystems forequipmentwithratedcurrents 16 A per phase and not...

Page 35: ... Emission 2 Electromagnetic compatibility Requirements for household appliances electric tools and similar apparatus Part 2 Immunity Product family standard 3 Electromagneticcompatibility EMC Part3 2 Limits Limitsforharmoniccurrentemissions equipment input current 16 A per phase 4 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in pu...

Page 36: ...was purchased They can take this product for environmental safe recycling Korrekte Entsorgung dieses Produkts Innerhalb der EU weist dieses Symbol darauf hin dass dieses Produkt nicht über den Hausmüll entsorgt werden darf Altgeräte enthalten wertvolle recyclingfähige Materialien die einer Wiederverwertung zugeführt werden sollten und um der Umwelt bzw der menschlichen Gesundheit nicht durch unkon...

Page 37: ...anty the original bill of purchase with purchase date must be submitted The warranty will not apply in cases of Normal wear and tear Incorrect use e g overloading of the appliance use of non approved accessories Use of force damage caused by external influences Damage caused by non observance of the user manual e g connection to an unsuitable mains supply or non compliance with the installation in...

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