26
Troubleshooting
Error
Solution
Error 11: High-intensity magnetic field detected.
The robot ls too close to magnetic tape and cannot start. Move it to a new location
and restart.
Error 12: Battery level is too low. Recharge before use.
Low battery. Recharge before use.
Error 13: Charging error. Clean the charging contact area.
Use a dry cloth to clean the charging contacts on the robot and on the charging
dock.
Error 14: Battery error.
The battery temperature is either too high or too low. Wait until it returns to
normal.
Error 16: Robot is tilted. Place it on flat ground and restart.
The robot is tilted. Move it to flat ground and restart.
Error 17: Side brush module error. Reset the system.
The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system.
The vacuum fan is experiencing a fault. Reset the system.
Error 22: Wipe the recharge sensor.
The recharge sensor is blocked by dust. Wipe the dust off.
Error 23: Clean the charging dock locator beacon
The charging dock is jammed. Clear it and retry.
Error 24: Virtual no-go zone or wall detected Move the robot
to a new location and restart.
Move the robot away from the virtual no-go zone or barrier and restart.
Error 26: Wipe the wall sensor.
The wall sensor is dirty. Wipe it clean.
Internal error. Reset the system.
Malfunction due to an internal error. Reset the system.
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below
for resolution options.
Summary of Contents for S6 Pure
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