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Steelhead Appliance Installation and Configuration Guide
Troubleshooting
Specific Problems
Specific Problems
The following section describes specific problems you might encounter in the Steelhead appliance.
Problem
Solution
The show interfaces CLI command
displays 4294967295 as the number
of errors on an interface.
The bypass card is not properly installed; reinstall it. For information, see the
Network Interface Card Installation Guide.
After installing a Steelhead
appliance, only the network
connection lights are illuminated
(turned on).
Press the small I/0 button on the front of the Steelhead appliance.
The power light on a Steelhead
appliance model 510, 1010, or 2010
comes on for less than one second,
and then fades.
Contact Riverbed Technical Support at https://support.riverbed.com because
it is possible the appliance has a defective power supply that needs to be
replaced.
The Steelhead appliance blocks
traffic when going into bypass
mode.
I
f a Steelhead appliance blocks traffic when going into bypass mode, verify
that connections to its neighboring devices are correctly configured. Ensure
that the cable from the Steelhead appliance to the switch is a straight-through
cable and the cable from the Steelhead appliance to the router is a cross-over
cable. Also ensure that there are no network speed or duplex mismatches.
The Steelhead appliance boots,
stays on for approximately one
minute, and then reboots.
Open the Steelhead appliance and check that the CPU heat-sink and fan are
attached and that the fan spins when the Steelhead appliance is powered on.
If the CPU heat-sink or fan is not properly attached, reattach it. Otherwise,
contact Riverbed Technical Support at https://support.riverbed.com.
