Steelhead Appliance Installation and Configuration Guide
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Common Problems
Troubleshooting
Auto-discovery
. If the auto-discovery mechanism is failing, try implementing a fixed-
target rule. You can define fixed-target rules using the Management Console or the CLI.
For information about configuring fixed-target rules in the Management Console, see
the Steelhead Management Console User’s Guide.
For information about configuring fixed-target rules in the CLI, see the Riverbed
Command-Line Interface Reference Manual.
Auto-discovery can fail with certain satellite links and firewalls. For example, Cisco PIX
Firewall IOS 7.0 can block the auto-discover probe. Some firewall configurations strip
TCP options or drop packets with these options. You can keep your current
configuration and create fixed-target rules that points to the remote Steelhead appliance
port 7800 or you change the configuration on the firewall.
LAN and WAN bandwidth and reliability
. Check client and server duplex issues or
VoIP traffic clogging T1 lines.
Protocol optimization
. Are all protocols that you expect to optimize actually optimized
in both directions? If no protocols are optimized, only some of the expected protocols are
optimized, or expected protocols are not optimized in both directions, check:
• That connections have been successfully established.
• That Steelhead appliances on the other side of a connection are turned on.
• For secure or interactive ports that are preventing protocol optimization.
• For any pass-through rules that could be causing some protocols to pass-through
Steelhead appliances unoptimized.
• That the LAN and WAN cables are not inadvertently swapped.
Broken or slow connections
. For help in troubleshooting broken or slow connections,
see the Steelhead Appliance Deployment Guide.
Checkpoint
Checklist
