Dash Camera Troubleshooting Guide
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by selecting ‘Open folder to view files’
If this does not happen then try a different USB port or try a different USB cable
File playback problems
1. Video files cannot be played
The video files from the cameras are in AVI format and may not be compatible with your PC if suitable
software is not installed. For most PCs the videos will play back using Windows Media Player which is
supplied as standard with Windows installations.
If Also try downloading the latest Media Player Codec Pack
2. Video playback is jumpy
For best recording quality use a branded SD card with a speed of Class 10
Try reformatting the SD card to remove any corrupted or non-contiguous files
Running videos by connecting camera via USB will be slower, try copying files to PC before playback to
improve speed
Some older PC’s may struggle to playback files smoothly. Try a faster PC with a more up to date video
hardware.
Other problems
1. MENU button will not respond
The menu cannot be accessed whilst the camera is recording. First stop the recording by pressing the OK
button before attempting to access the menus.
2. Night vision LEDs do not activate at night
The night vision LEDs must be activated manually by briefly pressing the Power button
