Dash Camera Troubleshooting Guide
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Rev 1
Recording Problems
1. Camera stops recording for no reason
For DC10/50 models, check if Motion Detection feature is switched on. In order to save space on smaller
SD cards this feature will stop recording whenever no motion is detected in front of the camera. When
movement is detected the camera will commence recording again. For larger SD cards this feature is not
required.
To turn this feature off select:-
MENU > Video > Motion Detection > Off
DC10/50
2. Screen goes blank during recording
Check if the
‘
Backlight
’
or
‘
LCD Power Save
’
function is switched on. This feature will switch off the LCD
screen after a selected time in order to reduce distraction at night. This may give the impression
recording has stopped but it will still be recording in the background.
To turn this feature off select:-
For DC10/50 models - MENU > Setup > Backlight > Off
For DC200 model
–
MENU > General Settings > LCD Power Save
DC10/50 DC200
3. Camera does not start recording after ignition switched on
This can happen if the internal battery is heavily discharged. If the camera has not been used for some
time and the internal battery is fully discharged, it may take a few minutes before there is sufficient
energy from the power adapter to charge the battery and power the dash camera
4. Recording is intermittent
4.1 Check SD card speed
Check the SD card being used has a speed of at least Class 6 (preferably Class10). The speed of the card
is indicated by a number inside a circle like below. If the SD card is not fast enough recording may be
intermittent and files may become corrupted, causing playback problems.
