RI-1313-(2) Revision 1.0
5/3/2001
page 5
1.4
RIGGING INNOVATIONS INC.
Customer Service Policy and Limits
Harness and Containers
RI will provide no charge repair service for repairs that RIGGING INNOVATIONS INC. has determined
to result from defects in material or workmanship for a period of
six months from the date of purchase
.
Date of purchase and proof of purchase must be supplied to RI by the customer with the item in order to
be repaired free of charge.
Safety
RI will perform all Mandatory Service Bulletins repairs or modifications due to SAFETY concerns free of
charge.
Unauthorized Modifications/Alterations
RI will charge for repair service when the damage is caused by unauthorized modification or alteration of
the product. RI reserves the right to refuse to repair any product so modified or altered.
Improper Use
RI will charge for repairs that results from improper use, or from abuse such as exposure to chemicals,
saltwater, improper washing, improper packing, excessive exposure to sunlight, or negligence of the part
of the user (i.e. jumping already damaged equipment).
Limits
RI reserves the right to refuse service on equipment for which materials and/or manufacturing patterns and
specifications no longer exist.
Configuration
Articles sent in for repair should be sent in with all parts. RI may request and require additional information
pertaining to the product.
Accessory Part - Replacement
RI will recommend replacement of component parts based on inspection when safety is a factor due to
normal wear and tear or maintenance of the product.
Product Improvement
Product improvements will be available as an option to customers.
January 1998
