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have been modified, altered, or replaced with third-party parts, operator error and improper follow-up
maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require photos and/or videos of the items in question. Damages resulting from improper assembly
are not covered by the warranty. The components that are covered are: Frame, Fork, Saddle, Stem, Headset,
Tires, Battery, Brakes, Hubs, Freewheel or Cassette, Chain, Internal Controller, Display, Grips, and Motor.
10.1 How to Handle Warranty Claims:
In the event the E-bike is damaged during shipping, we will file a claim with the shipping company for major
damage and send a replacement part when necessary. Minor scratches to components don't necessitate
replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if
the item is severely damaged.
We will not cover any damage caused when owner sets up their own shipping
option including using a freight forwarding or similar service.
Ride1UP will cover labor and parts involved in handling the guarantee within the 30-day period after
purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3
days. Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a
photo and/or video if appropriate to
.
After the first 30-days, Ride1UP will ship replacement parts of defective items within one year at no charge.
The owner will be responsible for labor.
Warranty parts will be shipped within the U.S. only at our cost. It will
be necessary to send an email with a photo and/or video as requested to
so we can
determine if it is covered under the warranty. Ride1Up cannot approve any warranty claims without obtaining
the proper video and photo documentation.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require additional photos and or videos of the item or issue in question.
