Ricoh Y406, Field Service Manual

Page: 67 / 104

5.Troubleshooting (Only Controller Type 1/Type 2)
61
Error Name Message Error
Code
Cause Solution
Either reconnect the
cable or connect with
another resolution.
then connect the
cable again.
External
input image
display error
(Resolution
and refresh
rate)
Cannot display the
externally inputted
image
Change the resolution
or the refresh rate.
1002-
2004
The resolution of the
computer screen is not
supported.
Change the resolution of
the computer to a
resolution the machine
supports.
External
input image
display error
(Resolution
and conflict)
Cannot display the
image because
conflicting external
inputs have been
performed
Pull out and then re-
insert the display
cable.
1002-
2002
1002-
2005
Conflicting external
inputs have been
performed.
Disconnect and connect
the display cable.
Internal error Cannot display image
from HDMI input,
DisplayPort or VGA
input because of
internal error
Cannot display the
externally inputted
image
1002-
2006

The capture board
is not recognized.

The USB cable of
the capture box is
connected to
USB2.0 port.

Other devices are
connected to the
controller.

Capture board
failure.

Restart the
whiteboard.

Connect the USB
cable to the USB 3.0
port.
If other devices such
as an USB extension
cable, USB
keyboard, USB
memory or other
devices are
connected to the
USB 3.0 port, try to
disconnect it and
make sure that the
error is solved.

Replace the capture
board.
Internal error An internal error has 1002- An internal error has Restart the whiteboard