Ricoh P C300W User Manual Download Page 180

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Problem

Possible cause

Solution

You cannot print after rebooting
the computer.

The printer may be offline.

The procedure in this section is
an example based on Windows
10. The actual procedure may
vary depending on the
operating system you are using.

1. On the [Start] menu, select

[Control Panel] under
[Windows System].

2. Click [View devices and

printers].

3. Click the machine's icon,

and then click [See what's
printing].

4. Click [Printer] on the menu

bar, and then uncheck
[Use Printer Offline].

• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales

or service representative.

7. Troubleshooting

178

Summary of Contents for P C300W

Page 1: ...User s Guide For safe and correct use be sure to read the Safety Information before using the machine...

Page 2: ......

Page 3: ...ior 16 Control Panel 17 Installing Option 19 Attaching Paper Feed Unit 19 About Operation Tools 22 Using RICOH Smart Device Connector 23 Connecting a Smart Device to the Machine Using NFC 24 Writing t...

Page 4: ...ing Option Settings for the Printer 54 Conditions for Bidirectional Communication 54 If Bidirectional Communication is Disabled 54 Displaying the Printing Preferences Dialog Box 57 Displaying the Prin...

Page 5: ...ne Using Utilities Available Setting Functions Using Web Image Monitor 91 Using Web Image Monitor 92 Displaying Top Page 93 Changing the Interface Language 94 Checking the System Information 95 Status...

Page 6: ...tor Tab 121 Reset Settings Tab 121 Backup Setting Tab 121 Restore Setting Tab 122 Energy Saver Mode Tab 123 6 Maintaining the Machine Replacing the Print Cartridge 125 Replacing the Waste Toner Bottle...

Page 7: ...inting Problems 176 Common Problems 177 8 Configuring Network Settings Connecting the Machine to a Wired Network 179 Configuring the IPv4 Setting 179 Configuring the IPv6 setting 180 Connecting the Ma...

Page 8: ...lectrical Electronic Equipment mainly Europe and Asia 200 Note for the Battery and or Accumulator Symbol For EU countries only 201 Environmental Advice for Users mainly Europe 201 Note to Users EU Cou...

Page 9: ...ackaging and how to connect it to a computer Operating Manual Digital Format Operating manuals can be viewed from Ricoh s website or from the provided CD ROM Viewing from a web browser Access the Inte...

Page 10: ...5 Click the manual you want to refer to The PDF file manual opens 8...

Page 11: ...hat may result in the product or service becoming unusable or result in the loss of data if the instructions are not obeyed Be sure to read these explanations Indicates supplementary explanations of t...

Page 12: ...gistered data or the use or non use of this product and operation manuals provided with it Make sure that you always copy or have backups of the data registered in this machine Documents or data might...

Page 13: ...min Tools Configuring the System Settings Network Settings IPsec Settings or Administrator Tools menu using Web Image Monitor You can configure the machine using Web Image Monitor without a password b...

Page 14: ...t is attached Tray 2 appears on the machine s control panel About IP Address In this manual IP address covers both IPv4 and IPv6 environments Read the instructions that are relevant to the environment...

Page 15: ...ines their functions Exterior Front View ECB102 12 11 10 9 8 7 6 5 4 3 2 1 No Name Description 1 Control Panel Contains keys for machine control and indicators that show the machine status 2 Top Cover...

Page 16: ...to replace the waste toner bottle or remove jammed paper 8 Front Cover Open Lever To open the front cover pull this lever on the right side of the machine 9 End Fence Adjust this fence to the paper s...

Page 17: ...open the front cover pull this lever on the right side of the machine 2 Power Socket For connecting the power cord to the machine 3 Rear Cover Remove this cover when loading paper longer than A4 in T...

Page 18: ...106 4 3 2 1 No Name Description 1 Print Cartridge Install the print cartridges from the machine rear in the order of cyan C magenta M yellow Y and black K Messages appear on the screen when print cart...

Page 19: ...ed activates Wi Fi and reboots the machine automatically Press this key while Wi Fi is enabled to activate or deactivate the Wi Fi Direct function This indicator lights blue when the Wi Fi Direct func...

Page 20: ...the machine s system is busy the power may not be turned off even though you press and hold down this key for three seconds If this is the case press and hold down the Back key and Power key simultane...

Page 21: ...sult in burns The printer weighs approximately 25 kg 56 lb When moving the printer use the inset grips on both sides and lift slowly in pairs Lifting the paper feed unit carelessly or dropping may cau...

Page 22: ...tional paper feed unit Align the holes of the machine with the pins and then lower the machine slowly ECC107 5 Plug the machine s cord back into the wall outlet and then turn on the power After instal...

Page 23: ...installed properly try to install it again by repeating the procedure If the problem persists contact your sales or service representative For details about printing the configuration page see page 88...

Page 24: ...ils about how to use the control panel see page 69 Configuring the Machine Using the Control Panel Web Image Monitor You can check the machine s status and configure its settings by accessing the mach...

Page 25: ...ECB202 2 Press the or key to select Print List Report and then press the OK key 3 Press the or key to select Maintenance Page and then press the OK key twice The Maintenance page including the QR code...

Page 26: ...Print List Report and then press the OK key 5 Press the or key to select Maintenance Page and then press the OK key twice The Maintenance page including the QR code is printed 6 Start the application...

Page 27: ...per tray Specify the paper type and size Specify the paper type and size on the printer driver For details about the procedures refer to the next page Procedure Reference See page 26 Loading Paper The...

Page 28: ...irection using the paper size dial on the tray Otherwise the printer might be damaged or printing problems might occur Make sure the paper stack does not exceed the upper limit mark inside the paper t...

Page 29: ...he paper tray carefully with both hands ECC076 Place the tray on a flat surface 2 Push the metal plate down until it clicks ECC077 3 Align the side fences and end fence with the paper size ECC078 Load...

Page 30: ...inside the tray Make sure the paper is not stacked higher than the projection on the side fences Tray 1 only ECC108 6 Check there are no gaps between the paper and the fences both side and end fences...

Page 31: ...er indicator on the right front side of the paper tray shows approximately how much paper is remaining Extending Tray 1 to load paper This section explains how to load paper longer than A4 297 mm into...

Page 32: ...the extender until it clicks ECC110 After extension check that the arrows on the extender and tray are aligned ECC111 5 Follow Steps 3 to 7 in Loading Paper into Tray1 and 2 To reinsert the extender...

Page 33: ...per may jam Straighten curled paper before loading Duplex printing is not possible Tray 1 and 2 are unavailable if paper is loaded in the bypass tray You cannot load paper into the bypass tray while t...

Page 34: ...r two envelopes to check print quality In a hot and humid environment the envelope might be output creased or improper printing quality For details about loading an envelope see page 26 Loading Paper...

Page 35: ...Tray If the envelope flap is on a short side place the envelope with the flap side in the front part of the tray If the envelope flap is on a long side place the envelope with the flap side on the ri...

Page 36: ...size error is detected The printing restarts automatically with the settings made with the control panel after about ten seconds However if the size of paper specified on the control panel and that of...

Page 37: ...the OK key 5 Press the Menu key to return to the initial screen Specifying a Custom Paper Size This section explains how to specify a custom paper size Custom size paper cannot be loaded in tray 2 Wh...

Page 38: ...nd then press the OK key 4 Press the or key to select Custom Size and then press the OK key 5 Press the or key to select mm or inch and then press the OK key 6 Enter the width using the or key and the...

Page 39: ...type and paper size for the tray you want to use 5 Enter the administrator password if required 6 Click OK 7 Close the web browser Specifying a Custom Paper Size 1 Start the web browser and access th...

Page 40: ...and the print job may not print correctly When Using Windows The procedure in this section is an example based on Windows 10 The actual procedure may vary depending on the operating system you are usi...

Page 41: ...ray Clear the Fit to Print Size check box as necessary 6 Click OK When Using OS X macOS The procedure in this section is an example based on macOS 10 13 The actual procedure may vary depending on the...

Page 42: ...g the paper type or paper size from the control panel depending on the settings for Bypass Tray Priority Tray 1 Type Size Weight Capacity 1 Plain Paper 1 Plain Paper 2 Middle Thick Paper Recycled Pape...

Page 43: ...h 148 to 356 mm in length 3 54 to 8 50 inches in width 5 83 to 14 0 inches in length 60 to 163 g m2 16 to 43 lb 250 80 g m2 20 lb 1 The number of envelopes that can be loaded is up to 10 Tray 2 option...

Page 44: ...8 91 2 37 8 71 2 C5 Env C6 Env DL Env 81 2 132 5 81 2 133 5 60 to 163 g m2 16 to 43 lb 1 Plain Paper 1 Plain Paper 2 Middle Thick Paper Recycled Paper Thick Paper 1 Thick Paper 2 Thin Paper Letterhead...

Page 45: ...can be guaranteed only if recommended paper is used For more information about the recommended paper contact your sales or service representative Plain Paper 1 Item Description Paper thickness 66 to...

Page 46: ...Can be used with any of the paper trays Duplex supported size None Notes The number of sheets that can be printed per minute is approximately half that of middle thick paper Thick Paper 2 Item Descrip...

Page 47: ...133 5 Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Color Paper Item Description Paper thickness 75 to 90 g m2 20 to 24 lb Su...

Page 48: ...81 2 13 81 4 13 16K 81 2 132 5 81 2 133 5 Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Letterhead Item Description Paper th...

Page 49: ...printed in one minute is approximately half that of middle thick paper If the paper thickness is outside the specified range select Thick Paper 1 Label Paper Item Description Supported paper tray Tray...

Page 50: ...t changing the orientation see the printer driver Help Environmental factors can degrade the print quality on both recommended and non recommended envelopes If envelopes are severely curled after prin...

Page 51: ...are stuck separate them Before loading envelopes flatten them out so that their curl does not exceed that shown as shown below DAC574 If the curl is severe flatten out the envelopes using your finger...

Page 52: ...using paper printed on by other than a laser printer e g monochrome and color copiers ink jet printers etc Special paper such as thermal paper and carbon paper Paper weighing heavier or lighter than...

Page 53: ...n its edge Store any leftover paper in a wrapping or box supplied with the paper Print Area The diagram below shows the area of the paper that the machine can print on From the printer driver DAC571 1...

Page 54: ...6 inches Borderless printing is not supported The print area may vary depending on the paper size printer language and printer driver settings For better envelope printing we recommend you set the ri...

Page 55: ...ments What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper For details see the printer driver Help DSG261 Combined printing You can combine multipl...

Page 56: ...de the IP address When connected with USB The machine must be connected to the computer s USB port using the USB interface cable The computer must support bidirectional communication Enable bidirectio...

Page 57: ...t Tray select which trays to use and then in Paper Size select the size of the paper that you want to load in each tray Click Update to apply the setting for each tray 8 Click Apply 9 Click OK to clos...

Page 58: ...eferences 2 Click Printers Scanners 3 Select the printer you are using and then click Options Supplies 4 Click Options and then configure settings as needed 5 Click OK 6 Quit System Preferences 3 Prin...

Page 59: ...ser The settings configured in this dialog box are used as the default 1 On the Start menu click Control Panel under Windows System 2 Click View devices and printers 3 Right click the icon of the prin...

Page 60: ...isplaying the Printing Preferences Dialog Box in an Application When Using OS X macOS The following procedure is explained using macOS 10 13 as an example 1 Open the document to print 2 Select Print o...

Page 61: ...ptions see the printer driver Help 1 Open the printer properties dialog box in your document s application For details about each setting click Help You can also click the information icons to show co...

Page 62: ...are automatically selected while you are printing For details about Paper Tray Priority see page 81 Tray Paper Settings If a paper jam occurs printing stops after the current page has been printed out...

Page 63: ...b Canceling a print job before printing has started Windows 1 Double click the printer icon on the task tray of your computer 2 Select the print job you want to cancel click the Document menu and then...

Page 64: ...ng may continue for a few pages before being canceled It may take a while to cancel a large print job Canceling a print job while printing 1 While an error message is displayed on the control panel pr...

Page 65: ...system The procedure in this section is an example based on Windows 10 Storing a Locked Print file This section explains how to store a Locked Print file in the machine using the printer driver 1 Ope...

Page 66: ...Locked Print files the printer holds a new Locked Print file for the period of time specified in Locked Print in I O Timeout under System Settings before canceling the job Within this time you can pri...

Page 67: ...s memory when it is printed out or when the machine s power is turned off Deleting a Locked Print File When there is a Locked Print file stored in the printer Locked Print Job and Press the Menu key...

Page 68: ...nt quality or print speed When printing images the higher the resolution of images is the longer the time is required for printing Changing the dither pattern A dither pattern is a pattern of dots use...

Page 69: ...multiple sets prints will be output in page batches P1 P1 P2 P2 This function is useful when for example making presentation materials Changing orientation or rotating the image You can change the ori...

Page 70: ...can either be the same as or different from the remaining pages Printing on custom size paper You can print using non standard size paper by specifying the size of the paper as custom size To specify...

Page 71: ...using the control panel Basic Operation 1 If you want to configure the machine s system settings press the Menu key ECB202 2 Press the or key to select the settings you want to use 3 To confirm settin...

Page 72: ...Image Monitor Admin Tools For details see page 71 Admin Tools Printer Settings For details see page 73 Printer Settings System Settings For details see page 77 System Settings Tray Paper Settings For...

Page 73: ...Language Specifies the language used on the screen and in reports The default value for this setting is the language you have specified during the Initial Setup which is required after turning on the...

Page 74: ...ck Specifies a four digit password for accessing the Network Settings Wi Fi Setup Wizard and Admin Tools menus Do not forget this password Default Off On 0000 to 9999 Off IPsec Selects whether to enab...

Page 75: ...The test page contains network settings PCL Font List Prints installed PCL font list PS Font List Prints installed PostScript font list System Copies Sets the machine to print the specified number of...

Page 76: ...rint blank pages Note that this setting has lower priority than the printer driver s blank page setting When cover sheet printing is enabled from the printer driver cover sheets are inserted even if y...

Page 77: ...lt font between 0 44 and 99 99 in 0 01 increments This setting is effective only for fixed space fonts Default 10 00 pitch Symbol Set Specifies the character set for the default font Available sets ar...

Page 78: ...ution in dots per inch Default 600 600 1bit 600 600 1bit 600 600 2bit 600 600 4bit PS Menu PS Resolution Specifies the print resolution in dots per inch Default 600 600 1bit 600 600 1bit 600 600 2bit...

Page 79: ...s the data it has received If printing is frequently interrupted by data from other ports increase the timeout period Default 60 sec 15 sec 60 sec 300 sec Locked Print Specifies how many seconds the m...

Page 80: ...ntinue Sets the printer to ignore an error with paper size or type and continue printing The printing stops temporarily when an error is detected and restarts automatically after about ten seconds usi...

Page 81: ...and registration automatically Auto Cleaning Sets the machine to execute periodic cleaning of the interior You may hear some noise while cleaning is being executed This noise does not indicate a malf...

Page 82: ...Default Normal Normal Curl Prevented 4 Configuring the Machine Using the Control Panel 80...

Page 83: ...Paper Thick Paper 1 Thick Paper 2 Recycled Paper Color Paper Prepunched Paper Letterhead Bond Paper Cardstock Label Paper Envelope Tray Priority Specifies the tray that the printer uses first for prin...

Page 84: ...When executing a print job specifying the paper tray the paper settings specified in the printer driver or in the print command are applied regardless of the machine s settings Any Size Type Printing...

Page 85: ...1 Priority Specifies how print jobs using the Tray 1 are handled Default Driver Command Machine Setting s The paper settings configured on the machine s control panel are applied to all print jobs An...

Page 86: ...twork environment For most networks the default setting is the optimum setting Default Auto Select Auto Select 100Mbps Full Duplex 100Mbps Half Duplex 10Mbps Full Duplex 10Mbps Half Duplex Wireless Wi...

Page 87: ...Direct Wi Fi Direct Type Select 2 4 GHz or 5 GHz as the wireless LAN frequency Default 2 4 GHz 2 4 GHz 5 GHz IPv4 Configuration DHCP Sets the machine to receive its IPv4 address subnet mask and defau...

Page 88: ...whether to enable or disable IPv6 Default Active Inactive Active DHCP Sets the printer to receive its IPv6 address from a DHCP server When DHCP is used you cannot specify the IPv6 address manually De...

Page 89: ...the IPv6 stateless addresses obtained from a Router Advertisement Stateless Address 1 Stateless Address 2 Stateless Address 3 Stateless Address 4 Link local Address Displays the IPv6 link local addres...

Page 90: ...OK key twice The configuration page is printed The Print List Report screen appears on completion of printing Types of Lists Reports Configuration Page Prints general information and the current confi...

Page 91: ...RC Gate Setup Request No Displays the request number issued by Remote Reference Refers to the machine s registration information RC Gate Location Displays the location of the machine as a result of t...

Page 92: ...4 Configuring the Machine Using the Control Panel 90...

Page 93: ...can be performed remotely using Web Image Monitor on a computer Displaying the machine s status or settings Configuring the machine s settings Configuring the user restriction settings Configuring the...

Page 94: ...rs Internet Explorer 9 or later Microsoft Edge Google Chrome version 3 0 or later Firefox 3 0 or later Safari 4 0 or later To operate the machine via Web Image Monitor you must first configure the mac...

Page 95: ...e instead of the IP address The top page of Web Image Monitor appears Top page Every Web Image Monitor page is divided into the following areas ECB253 4 3 2 1 1 Menu area Clicking a menu shows its con...

Page 96: ...okies disabled display and operation problems may occur If you are using a proxy server configure the Web browser settings as necessary For details about the settings contact your network administrato...

Page 97: ...machine s display Toner Item Description Black Shows the amount of black toner remaining Magenta Shows the amount of magenta toner remaining Yellow Shows the amount of yellow toner remaining Cyan Show...

Page 98: ...ated The information about Tray 2 appears only when it is installed Counter Tab Machine Counter Item Description Machine Counter Shows the following for pages printed including lists reports Total num...

Page 99: ...ated value of black toner A4 page coverage in percent Accumulated value of black toner consumption converted into fully covered A4 pages Cyan Shows the following for pages printed in Economy Color Pri...

Page 100: ...on Firmware Version Shows the version of firmware installed on the machine Engine FW Version Shows the version of firmware for the machine engine PCL Version Shows the version of the PCL interpreter P...

Page 101: ...pe Select the paper type for Tray 1 from the following Thin Paper 60 65g m2 Plain Paper 1 66 74g m2 Plain Paper 2 75 81g m2 Middle Thick 82 90g m2 Thick Paper 1 91 105g m2 Thick Paper 2 106 163g m2 Re...

Page 102: ...r jobs from Tray 1 or Tray 2 If automatic tray selection is specified for the print job and both Tray 1 and Tray 2 contain paper that matches the print job the printer starts to print from the specifi...

Page 103: ...eeds even if the paper size type settings of the machine and printer driver do not match but if the paper is too small for the print job the printed image will be cropped Any Custom Size Type The mach...

Page 104: ...ith the data stored in NFC You can read and write the data in NFC by using the application corresponding to the machine Locked Print Timeout seconds Specifies how many seconds the machine holds a new...

Page 105: ...lains how to configure settings to permit only authorized users to use certain machine functions Using Web Image Monitor enable user restriction for all or some of the functions listed below and then...

Page 106: ...er the user code in User Code using up to 8 digits The user code will be used to authenticate users when they try to use a restricted function 10 Select the functions you want to make available to the...

Page 107: ...e Web browser Deleting user entries This section explains how to delete user entries 1 Start the Web browser and access the machine by entering its IP address 2 Click Restrict Available Functions 3 En...

Page 108: ...users can be authenticated to use them Restricted Function Authentication method Printing both color and black and white Color printing The user must enter a valid user code in the printer driver bef...

Page 109: ...ter Name Shows the name used to identify the machine on the network Network Version Shows the version of the machine s network module a part of the machine firmware Ethernet MAC Address Shows the Ethe...

Page 110: ...when DHCP is set to Active Stateless Address Displays up to four stateless auto addresses Gateway Address Displays the machine s default gateway address Link local Address Displays the link local add...

Page 111: ...NS Tab DNS Item Description DNS Method Select whether to specify domain name servers manually or receive DNS information from the network automatically When set to Auto Obtain DHCP Primary DNS Server...

Page 112: ...ion Tab E mail Notification 1 E mail Notification 2 Item Description Display Name Enter a sender name for notification e mail Can contain up to 32 characters E mail Address Enter the address of the re...

Page 113: ...name of a management host Can contain up to 64 characters Community Item Description Get Community Enter the community name to use for authentication of Get requests Can contain up to 32 characters Tr...

Page 114: ...r Can contain up to 32 characters Password Enter the password for logging in to the SMTP server Can contain up to 32 characters Device E mail Address Enter the machine s e mail address This address is...

Page 115: ...mmunication mode that the machine is connecting in SSID Displays the SSID of the access point that the machine is connected to Wireless Signal Status Displays the strength of the wireless signal that...

Page 116: ...xadecimal WEP key max length 10 characters 0 9 A F a f WEP key length 64bit Format ASCII WEP key max length 5 characters 0x20 0x7e WEP key length 128bit Format Hexadecimal WEP key max length 26 charac...

Page 117: ...reate Certificate Request Select this item to request the certification authority to issue a new certificate You can submit a certificate created using this setting to the certificate authority Note t...

Page 118: ...Psec from the following DHCPv4 DHCPv6 SNMP mDNS NetBIOS UDP Port 53550 All ICMP Bypass Select whether to apply IPsec to ICMP packets IPv4 and IPv6 from the following Active All ICMP packets will be by...

Page 119: ...ngly Activity Select whether to enable or disable the policy Name Enter the name of the policy Can contain up to 16 characters Address Type Select IPv4 or IPv6 as the type of IP address to be used in...

Page 120: ...hm for AH Specify the authentication algorithm to be applied when AH or ESP AH is selected for Security Protocol from the following MD5 SHA1 Encryption Algorithm for ESP Specify the encryption algorit...

Page 121: ...gorithm from the following MD5 SHA1 IKE Life Time Specify the life time of the ISAKMP SA as a time period Enter a number of seconds IKE Diffie Hellman Group Select the IKE Diffie Hellman Group to be u...

Page 122: ...ng the printing condition PCL Font List Prints the current configuration and installed PCL font list PS Font List Prints the current configuration and installed PostScript font list Maintenance Page P...

Page 123: ...Settings Item Description Reset Network Settings Select to restore settings configured under the Network Settings and Administrator Tools Reset Menu Settings Select to restore settings that are not re...

Page 124: ...confirmation dialog box 5 Navigate to the location to save the backup file 6 Specify a name for the file and click Save Back up IPsec Settings appears only when the administrator password is specifie...

Page 125: ...higher in Energy Saver mode 1 than in Energy Saver mode 2 Energy Saver Mode 2 Set the machine to enter Energy Saver mode 2 after the period of time specified for Waiting Time 1 min 60 min is passed 1...

Page 126: ...5 Configuring the Machine Using Utilities 124...

Page 127: ...cturer The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products When the ton...

Page 128: ...nt cartridge when any of the following messages appear on the screen Replace Toner X X indicates the toner color Prepare the indicated print cartridge when any of the following messages appear on the...

Page 129: ...ying your workspace The toner color is indicated by the label on each print cartridge 3 Take the new print cartridge out of the box and then take it out of the plastic bag DUE260 4 Hold the print cart...

Page 130: ...tridge ECC131 6 Check the toner color and corresponding location and then carefully insert the print cartridge vertically ECC132 7 Using both hands hold the center of the top cover and close the cover...

Page 131: ...ronmental purposes mainly Europe and Asia If you want to discard your used toner container please contact your local sales office If you discard it by yourself treat it as general plastic waste materi...

Page 132: ...ot be reused When removing the waste toner bottle make sure not to tilt it Make sure the transfer unit is installed If the transfer unit is not installed install it before turning on the power Before...

Page 133: ...ft it up 2 1 ECC136 4 Holding the handle at the center of the waste toner bottle carefully pull it partially out without tilting it ECC137 5 Pull the waste toner bottle halfway out hold the bottle fir...

Page 134: ...ottle from coming into contact with the intermediate transfer unit the position shown by the arrow in the illustration below do not lift the bottle while pulling it out ECC140 6 Close the bottle cap E...

Page 135: ...vent the waste toner bottle from coming into contact with the intermediate transfer unit the position shown by the arrow in the illustration below do not lift the bottle while inserting it ECC144 8 Pu...

Page 136: ...r unit along the guide rails into the machine Do not manually operate the pressure lever because pressuring and depressing are interlocked with the front cover s position ECC146 10 When it stops push...

Page 137: ...per area of the cover firmly For easy replacement we recommend you purchase and store extra waste toner bottles Comply with the waste toner bottle recycling program whereby used waste toner bottles ar...

Page 138: ...ate Transfer Unit message appears on the display contact your sales or service representative Replacing the Fusing Unit and Transfer Roller If the Alert indicator on the control panel lights up and th...

Page 139: ...dry wipe the area and allow it to dry To avoid deformation discoloration or cracking do not use volatile chemicals such as benzine and thinner or spray insecticide on the machine If there is dust or g...

Page 140: ...sage appears on the control panel Density Sensor Require Cleaning 1 Pull up the lever on the top cover and then carefully raise the top cover ECB107 2 Remove the rearmost print cartridge ECC167 3 Slid...

Page 141: ...the print cartridge removed in Step 2 vertically ECC132 5 Using both hands hold the center of the top cover and close the cover carefully Be careful not to trap your fingers ECC133 Cleaning the Toner...

Page 142: ...llows Do not use chemical cleaning fluids or organic solvents such as thinner or benzine 1 Turn off the power 2 Unplug the power cord from the wall outlet Remove all the cables from the machine 3 Pull...

Page 143: ...ate down until it clicks DUE215 7 Reload the removed paper into the tray and then push the tray carefully into the machine until it clicks into place DUE220 8 Insert the plug of the power cord into th...

Page 144: ...ccur after cleaning the friction pad contact your sales or service representative If the optional Tray 2 is installed clean its friction pad and paper feed roller in the same way as you did for Tray 1...

Page 145: ...o not use chemical cleaning fluids or organic solvents such as thinner or benzine Do not touch the transfer roller as shown below ECC151 1 Turn off the power 2 Unplug the power cord from the wall outl...

Page 146: ...paper tray with a cloth ECC152 5 Push the metal plate down until it clicks DUE215 6 Reload the removed paper into the tray and then push the tray carefully into the machine until it clicks DUE220 6 Ma...

Page 147: ...if prints are smeared after a paper jam is cleared 8 Clean the registration roller by applying a soft damp cloth while turning it 9 Using both hands carefully push up the front cover until it closes E...

Page 148: ...es Also do not install the machine in places where chemical reactions are likely laboratories etc as doing so will cause the machine to malfunction Ventilation When you use this machine in a confined...

Page 149: ...t the machine during transit Toner might spill inside the machine if the machine is not kept level during transit For more information about moving the machine contact your sales or service representa...

Page 150: ...6 Maintaining the Machine 148...

Page 151: ...t a while Ready This is the default ready message The machine is ready for use No action is required Calibrating The machine is calibrating Wait a while Printing The machine is printing Wait a while P...

Page 152: ...FW again If the download fails again contact your sales or service representative Incorrect Toner Irregular toner Black Magenta Cyan or Yellow is set Replace the toner to an appropriate one See page...

Page 153: ...ge 125 Replacing the Print Cartridge Replace Required Soon The printer is almost out of toner Black Magenta Cyan or Yellow Prepare a new print cartridge Replace Required Soon Fusing Unit It is time to...

Page 154: ...ll the fusing unit correctly Print Cartridge Not Set The waste toner bottle is not installed or not installed correctly Install the waste toner bottle correctly If the error message appears even thoug...

Page 155: ...he Alert indicator is lit The printer cannot be used normally Check the error on the control panel The Alert indicator is flashing in yellow Toner has nearly run out The Data In indicator is flashing...

Page 156: ...accordingly Removing Printing Jams The inside of this machine becomes very hot Do not touch the parts labeled indicating a hot surface Some of this machine s internal components get very hot For this...

Page 157: ...Main unit 1 DUE319 3 2 1 DUE288 2 DUE289 Removing Paper Jams 155...

Page 158: ...3 DUE290 Waste toner bottle ECC168 Paper feed unit DUE320 1 7 Troubleshooting 156...

Page 159: ...inside the machine will cause further jams and possibly damage the machine Paper jam can cause pages to be lost Check your print job for missing pages and reprint any pages that did not print out If p...

Page 160: ...ll the paper downward to remove it Do not pull it upward ECC158 Do not touch the fusing unit ECC157 If you cannot find the jammed paper check for it by pulling down the guide ECC159 7 Troubleshooting...

Page 161: ...mly After closing the cover check that the error is cleared If paper jams inside a tray If paper jams in Tray 1 or 2 follow the procedure below to remove it 1 Pull the front cover open lever and then...

Page 162: ...ont cover until it closes ECC117 When closing the front cover push the upper area of the cover firmly After closing the cover check that the error is cleared Do not pull out the paper tray Tray 1 If p...

Page 163: ...ront cover ECB108 2 1 2 Carefully remove any paper that is jammed under the transfer unit ECC162 If you cannot find the jammed paper look inside the machine 3 Using both hands carefully push up the fr...

Page 164: ...ble and network cable are connected correctly Also confirm that they are not damaged The port connection is not established correctly 1 On the Start menu click Devices and Printers 2 Right click the i...

Page 165: ...rse the top and bottom of the paper and put it back in the tray Paper jams occur frequently If there are gaps between the paper and the side or end fences of the paper tray or the paper guides of the...

Page 166: ...r when there is none left in the tray Paper gets wrinkles Paper is damp Use paper that has been stored properly See page 40 Supported Paper Paper is too thin See page 40 Supported Paper If there are g...

Page 167: ...er size See page 26 Loading Paper Images are printed diagonally to the pages DAC572 If there are gaps between the paper and the side or end fences of the paper tray or the paper guides of the bypass t...

Page 168: ...ver matches the type of paper loaded See page 38 Specifying Paper Type and Paper Size Using the Printer Driver A non genuine print cartridge is being used Refilled or non genuine print cartridge reduc...

Page 169: ...lect Raster in the Graphics Mode list When printing graphics the output and the screen are different To print accurately specify the printer driver setting to print without using the graphics command...

Page 170: ...ar Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help If the problem persists specify the settings of the application in which the...

Page 171: ...elete an existing Locked Print file For details see page 63 Printing Confidential Documents Even if the machine cannot store any more Locked Print files the machine holds the new Locked Print file for...

Page 172: ...such data Changing the settings with printer driver may help to speed up printing See the printer driver Help The data is so large or complex that it takes a long time to be processed If the Data In...

Page 173: ...On is selected for Economy Color on the Print Quality tab in the printer driver s dialog box See the printer driver Help Turn off the main power and then turn it back on If the color still appears dif...

Page 174: ...X indicates the toner color appears on the screen replace the indicated print cartridge Condensation may have occurred If rapid change in temperature or humidity occurs use this machine only after it...

Page 175: ...is printing If lines appear on prints turn the printer off wait a few moments and then turn it back on again Then perform the print job again The print color is different from the color specified If a...

Page 176: ...reaks or color streaks appear Toner is almost empty If an error message appears on the control panel replace the print cartridge of the color indicated See page 125 Replacing the Print Cartridge The b...

Page 177: ...re shiny or glossy when created as a mixture of cyan magenta yellow Only when using PostScript 3 Select Black by K for Gray Reproduction in the printer driver s dialog box See the printer driver Help...

Page 178: ...size prints See page 13 Guide to Components Select Curl Prevented in Curl Prevention Mode under System Settings The printed paper is curled Load the paper upside down in the paper tray If the paper cu...

Page 179: ...int The machine is receiving data If the Data In indicator is flashing the machine is receiving data Wait for a while Pages are not printed The interface cable is not connected correctly Reconnect the...

Page 180: ...n the operating system you are using 1 On the Start menu select Control Panel under Windows System 2 Click View devices and printers 3 Click the machine s icon and then click See what s printing 4 Cli...

Page 181: ...ss the OK key 5 Press the or key to select DHCP and then press the OK key 6 Press the or key to select Active to automatically obtain the IP address or Inactive to specify the IP address manually If y...

Page 182: ...manually If you have selected Active proceed to Step 14 7 Press the or key to select Manual Config Address and then press the OK key 8 Press the or key to select Manual Config Address and then press t...

Page 183: ...ryption key The SSID and Encryption key for the router access point may be printed on a label affixed to the router access point For details about the SSID and Encryption key refer to the router acces...

Page 184: ...K key As the passphrase you can enter either 8 to 63 ASCII characters 0x20 0x7e or 64 hexadecimal digits 0 9 A F a f To go to the next characters press the OK key Press the Escape key to clear all cha...

Page 185: ...Press the Menu key ECB202 3 Press the or key to select Network Settings and then press the OK key 4 Enter the administrator password if required 5 Press the or key to select Wireless Wi Fi and then p...

Page 186: ...to the initial screen Connection has failed Press the OK key to return to the screen displayed in Step 13 Check the configuration for the router access point then try the connection again Using a PIN...

Page 187: ...r key to select Wireless Wi Fi and then press the OK key 15 Press the or key to select WPS and then press the OK key 16 Press the or key to select PIN and then press the OK key 17 Press or key to sele...

Page 188: ...8 Configuring Network Settings 186...

Page 189: ...the control panel and then access Web Image Monitor For details about specifying the IPsec settings using Web Image Monitor seepage 92 Using Web Image Monitor Encryption and Authentication by IPsec IP...

Page 190: ...ems use the term Compliance in place of Authentication Security Association This machine uses encryption key exchange as the key setting method With this method agreements such as the IPsec algorithm...

Page 191: ...then access Web Image Monitor For details about disabling IPsec using the control panel see page 71 Admin Tools Specifying Encryption Key Exchange Settings This function is available only when an adm...

Page 192: ...b click Settings 9 In Authenticate and generate a new key after every enter the same validity period in minutes that is specified on the machine in IKE Life Time and then click Methods 10 Confirm that...

Page 193: ...algorithm to the same value as the Encryption Algorithm for ESP specified on the machine 32 When AH is selected for the machine in Security Protocol under IPsec Settings select Data and address integr...

Page 194: ...Local Computer 41 Select the security policy that you have just created right click on it and then click Assign IPsec settings on the computer are enabled To disable the computer s IPsec settings sele...

Page 195: ...If this cartridge is not initially used the following problems may occur Replace Required Soon Print Cartridge XX will be displayed before the toner runs out Replacement Required Print Cartridge XX w...

Page 196: ...ction Specifications Item Description Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for printing Legal 81 2 14 inches Warm up time 23 C 71 6 F 20 seconds or less...

Page 197: ...ff and the power cord is plugged into an outlet 1 W or less Maximum 1300 W or less Ready 30 5 W During printing Color 461 W B W 420 W Noise emission Sound power level Stand by 29 4 dB A During printin...

Page 198: ...er Color 25 pages per minute Simplex Letter 13 5 pages per minute Duplex Letter Resolution 600 600 dpi First print speed 10 seconds or less Interface Ethernet 10BASE T 100BASE TX USB 2 0 Wi Fi USB2 0...

Page 199: ...Weight Less than 4 kg 8 9 lb Specifications of the Machine 197...

Page 200: ...ternational Organization for Standardization For information about consumables see our website If print cartridges are not changed when necessary printing will become impossible For easy replacement w...

Page 201: ...C220 25 000 pages 1 A4 Letter 5 test chart 3 pages per job printing in 50 black and white color The actual number of printable pages varies depending on the image volume and density number of pages pr...

Page 202: ...environment and human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detailed informati...

Page 203: ...ic products but also batteries and accumulators Please dispose of them correctly at your local community waste collection recycling centre Environmental Advice for Users mainly Europe Users in the EU...

Page 204: ...after it prints the last page If required it can immediately print again from this mode If no additional prints are required and a specified period of time passes the device switches to an energy sav...

Page 205: ...ith the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation T...

Page 206: ...n Exposure Statement This EUT is compliance with SAR for general population uncontrolled exposure limits in ANSI IEEE C95 1 1999 and had been tested in accordance with the measurement methods and proc...

Page 207: ...applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit acce...

Page 208: ...e machine has been idle for a certain period of time the machine automatically enters Energy Saver mode The machine recovers from Energy Saver mode when it receives a print job or when any key is pres...

Page 209: ...d environment of the machine 2 Achieves ENERGY STAR energy savings product fully qualifies when packaged with or used with a duplex tray and the duplex function is enabled as an option For details abo...

Page 210: ...or trademarks of Microsoft Corporation in the United States and or other countries PCL is a registered trademark of Hewlett Packard Company QR Code is a registered trademark of DENSO WAVE INCORPORATED...

Page 211: ...12 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard The product names of Windows Server 2012 R2 are as follows Microsoft Windows Server 2012 R2 Foundation Mic...

Page 212: ...9 Appendix 210...

Page 213: ...fault settings 121 Disclaimer 10 DNS setting 109 Duplex 98 E E mail notification 1 110 E mail notification 2 110 Economy Color Prints 97 Encryption 187 Encryption key exchange 189 Energy saver mode 12...

Page 214: ...elopes 32 Specifications 196 Print area 51 Print cartridge 125 198 Print counter 96 Print functions 66 Print output functions 67 Print quality functions 66 Printer settings 73 Priority tray 100 R Repl...

Page 215: ...s 162 163 166 169 177 U User code 106 User restriction 11 W Waste toner bottle 130 199 Web Image Monitor 92 What you can do with this machine Printer function 53 Wireless LAN settings 113 Wireless set...

Page 216: ...MEMO 214...

Page 217: ...MEMO 215...

Page 218: ...MEMO 216 EN GB EN US EN AU M0CW 8604A...

Page 219: ......

Page 220: ...EN GB EN US EN AU M0CW 8604A 2019...

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Ricoh P C300W, User Manual

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