Ricoh D017, Service Manual

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Using the Debug Log
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ƒ The initial settings are all zero.
ƒ These settings remain in effect until you change them. Be sure to check all the settings,
especially the settings for Keys 6 to 10. To switch off a key setting, enter a zero for that
key.
ƒ You can select any number of keys from 1 to 10 (or all) by entering the corresponding
4-digit numbers from the table.
ƒ You cannot mix settings for the groups (COPY, PRINTER, etc.) for 006 to 010. For
example, if you want to create a PRINTER debug log you must select the settings from
the 9 available selections for the "PRINTER" column only.
ƒ One area of the disk is reserved to store the debug log. The size of this area is limited to
4 MB.
5.6.2 RETRIEVING THE DEBUG LOG FROM THE HDD
1. Insert the SD card into service slot (slot 2) of the copier.
2. Enter the SP mode and execute SP5857 009 (Copy HDD to SD Card (Latest 4 MB) to
write the debugging data to the SD card.
3. Use a card reader to copy the file and send it for analysis to your local Ricoh
representative by email, or just send the SD card by mail.
5.6.3 RECORDING ERRORS MANUALLY
Since only SC errors and jams are recorded to the debug log automatically, for any other
errors that occur while the customer engineer is not on site, please instruct customers to
perform the following immediately after occurrence to save the debug data. Such problems
would include a controller or panel freeze.
ƒ To use this feature, the customer engineer must have previously switched on the
Save Debug Feature (SP5857-001) and selected the hard disk as the save
destination (SP5857-002).
1. When the error occurs, on the operation panel, press (Clear Modes).
2. On the operation panel, enter "01" then hold down for at least 3 seconds, until the
machine beeps. Then release the key. This saves the debug log to the hard disk for
later retrieval with an SD card by the service representatives.
3. Switch the machine off and on to resume operation.
4. The debug information for the error is saved on the hard disk so the service
representatives can retrieve it on their next visit by copying it from the HDD to an SD
card.