Ricoh Aficio 2022, Service Manual

Page: 740 / 849

ERROR CODES FOR LAN COMMUNICATION
IFAX 2-4 SM
Code Meaning Cause Action
15-16 Mail Size Receive Error The mail cannot be received because
it is too large.
• Increase the setting that limits
the size of e-mail that can be
received (in the User Tools>
System Settings> File Transfer
menu).
• Ask the sender to break the e-
mail into smaller parts and
send them separately.
15-17 Receive Timeout May occur during manual receiving
only because the network is not
operating correctly. Contact the network administrator
and check that the network is
operating correctly.
15-18 Incomplete Mail
Received
Only one portion of the mail was
received. Ask the sender to send as one
transmission.
15-31 Final Destination for
Transfer Request
Reception Format Error The format of the final destination for
the transfer request was incorrect. Ask the sender to check the final
destination.
15-39 Send/Delivery
Destination Error
The transmission cannot be delivered
to the final destination:
•
Destination file format is incorrect.
•
Could not create the destination
for the file transmission.
• Delete the destination file to
enable receiving.
•
Ask the sender to check the
transfer destination and final
destination.
15-41 SMTP Receive Error Reception rejected because the
transaction exceeded the limit for the
“Auth. E-mail RX” setting. •
Check the content of the
“From” entry in the mail
header.
• Check the “Auth. E-mail RX”
setting.
15-42 Off Ramp Gateway
Error The delivery destination address was
specified with Off Ramp Gateway
OFF.
• Enable the Off Ramp Gateway
function.
•
Ask the sender not to specify
the Off Ramp Gateway
address.
15-43 Address Format Error Format error in the address of the Off
Ramp Gateway. Ask the sender to check the mail
destination.
15-44 Addresses Over The number of addresses for the Off
Ramp Gateway exceeded the limit of
30. Ask the sender to check the mail
destination.
15-61 Attachment File Format
Error The attached file is not TIFF format. Try to check the format of the
sent mail, then ask the user to
use TIFF format.
15-62 TIFF File Compatibility
Error Could not receive transmission due
to:
Resolution error
• Image of resolution greater than
200 dpi without extended memory.
•
Resolution is not supported.
Page size error
•
The page size was larger than A3.
Compression error
•
File was compressed with other
than MH, MR, or MMR.
Ask the sender to check the
following:
• File was sent in TIFF format.
• Compatibility of the resolution
setting.
•
Size of the page.
•
Method used to compress the
file.
15-63 TIFF Parameter Error The TIFF file sent as the attachment
could not be received because the
TIFF header is incorrect:
•
The TIFF file attachment is a type
not supported.
• The TIFF file attachment is
corrupted.
•
Software error.
•
Ask the sender to check that
the attachment was sent in
correctTIFF format.
•
If the problem persists, update
the software.