Ricoh 402011 - Network Scanning Unit Type A Scanner Server, Operating Instructions Manual

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Troubleshooting
40
5
The Scanner Function
When Scanning Is Not Performed as Expected
When an Error Message Appears on the Client Computer
This section describes the main possible causes and actions for error messages
displayed on the client computer when the TWAIN driver is used.
Note
❒
If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is performed again, note the content of the mes-
sage and the error number (if listed in the table), and contact your service rep-
resentative. For details about how to turn off the main power switch, see
General Settings Guide .
Problems Causes and solutions
No image results from scan-
ning. The original was placed with the front and back reversed.
When the original is placed directly on the exposure glass, the
side to be scanned must face down. When the original is fed via
the ADF, the side to be scanned must face up. See p.29 “Placing
Originals”.
The image is distorted or out
of position. • The original was moved during scanning. Do not move the
original during scanning.
• The original was not pressed flat against the exposure glass.
Make sure that the original is pressed flat against the expo-
sure glass.
The scanned image is dirty. The exposure glass or the exposure glass cover is dirty. Clean
these parts. See
General Settings Guide .
The scanned image is upside
down. The original was placed upside down. Place the original in the
correct orientation. See p.29 “Placing Originals”.
Message Causes and solutions
[ ADF cover has been lifted. ] The ADF cover is open. Close it.
[ Clear Misfeed(s) in ADF. ] Remove the jammed originals. When origi-
nals are misfed, place them again. Check
whether the originals are suitable to be
scanned by the machine.
[ Insufficient memory. Please close all other applica-
tions, then restart scanning. ]
Close all the unnecessary applications run-
ning on the client computer.