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Ishida OMNi-4000 Automatic Wrapper

Error Codes and Troubleshooting Guide

Revised: February 2015

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Summary of Contents for Ishida OMNi-4000

Page 1: ...Ishida OMNi 4000 Automatic Wrapper Error Codes and Troubleshooting Guide Revised February 2015 ...

Page 2: ... test mode and system mode Initialization of P 910 memory has not been performed Initialize P 910 memory in test mode 0106 BATTERY IS DEFECTIVE Can only enter test mode and system mode P 910 battery switch is OFF or burnt out 1 Confirm switch is in the ON position switch ON 2 If the battery is ON the battery is exhausted Replace P 910 main board 0107 TOUCH PANEL ADJUSTMENT IS INCOMPLETE Can only e...

Page 3: ...YES NO can be changed by LINK MASTER error setting 0207 EXTRA MSG 2 MASTER IS NOT REGISTERED Storage temperature No is not programmed Delete Register the storage temperature on REGISTRATION menu If auto updating for Storage Temp No is set to NO it cannot be deleted even if EXECUTE is pressed Error display YES NO can be changed by LINK MASTER error setting 0208 IMAGE NO 1 MASTER IS NOT REGISTERED I...

Page 4: ...STRATION menu 0220 PLU LINK MASTER IS NOT REGISTERED PLU does not exist in the memory Recall the correct PLU Program the PLU Number as needed 0221 EXCEEDED MAXIMUM TARE WEIGHT 9 995 lb EXCEEDED MAXIMUM TARE WEIGHT 9 995 lb Check and reset the tare weight Check the weight value by the weight Upon release of error tare weight is cleared 0222 TARE WEIGHT IS SET AT 0 Tare weight is not set yet Set the...

Page 5: ... inserted Check memory card or CF adapter 0229 IRREGULAR FILE SYSTEM Error on internal file Sub error shows the detail of internal error It is necessary to check the content sub error of file and to set up again 0230 TRAY WRAPPING IMAGE IS NOT REGISTERED Image of package is not programmed Image of package must be registered 0231 THE MEMORY OF CF CARD IS INSUFFICIENT Additional data can no longer b...

Page 6: ...rs when the right film replacement cover is open before operation Close right film replacement door 0309 LEFT SIDE FILM EXCHANGE DOOR IS OPEN Occurs when the left side film replacement cover is open before operation Close left side film replacement door 0310 LEFT SIDE COVER IS OPEN THE OUTFEED HAS PULLED UP Occurs when the outfeed unit is pushed up before operation Lower outfeed unit 0312 EXTRA LA...

Page 7: ...S OUTSIDE THE SETTING RANGE PRINT button print label error will not occur STOP button will not check weight until next unit is called Numeric key resolves error but does not resolve weight check Adjust weight to within the set range 0326 THE ORDER QUANTITY HAS BEEN COMPLETED Displayed when End message is selected in system data settings in system mode Confirm order quantity 0327 IMMEDIATE BEFORE D...

Page 8: ...roperly Replace the thermal head This error occurs only when Thermal Head Cut Error Display Setup menu Error Setup is set as CONSIST or LINE CUT Disable error message by setting as NONE 0348 THE SCALE PLATE HAS SEPARATED 500g is displayed due to the separation of the scale plate etc Check if the scale plate is separated check weight 0349 STORE NO IS NOT CALLED Occurs when call item has been comple...

Page 9: ...EED REGISTER TO TRAY MASTER 0361 THE POWER SUPPLY WAS SWITCHED ON This error records the power is applied to the error log This error number records the power being applied to the error log 0362 THE MODEL SETUP IS NOT COMPLETED Can only enter test mode and system mode Set model settings in test mode 0368 ITEMS REMAIN IN THE WRAPPER The front cover was opened when the wrapper stopped and items rema...

Page 10: ... by steps 1 through 5 Connect P 916 and P 857 one by one and look for a closed circuit failure 1102 0403 THE PROBLEM AROSE IN WRAPPER Send command and receive command do not match The command sent to P 857 by P 910 and the command that returned from P 857 do not match This does not occur during normal operation but it is believed to occur from the effect of noise Cancel by restoring power 1101 040...

Page 11: ...e does not move Home position photo sensor Rear wrap plate does not move Motor Slow moving Wrap plate and arms are not parallel binding Rear wrap plate moves forward Limit photo sensor Rear wrap plate does not move Check drive arm linkages for loose or damaged parts 0415 0001 Only when sensor is blocked if cable is damaged disconnected get error 0001 Wrap plates do not move 1 Side wrap plates are ...

Page 12: ... limit Front limit photo sensor The Rear Film Feeder Unit does not move Or movement is slow or partial 1 Feeder move motor 2 Rear Film Feeder is binding check the following a Film pieces at mounts on two square shafts b Film pieces at mount on large hex drive shaft left side c Film pieces on two drive belts and pulleys d Parallel alignment to frame and front Feeder Conveyor chain and Motor moves I...

Page 13: ... 0000 occurs while configuring a replacement Lift Servo perform the following If necessary power up the wrapper holding the PLU key to enter the main menu directly a Test menu Wrapper Setup b Press LIFTER UP POS button c Press LIFT UPPER POS button Lift rises error 0432 0000 occurs d Turn off main power after 10 seconds turn on main power e Test menu Wrapper Setup f Press LIFTER UP POS button g Pr...

Page 14: ...fter lifting a tray Foreign objects caught between the lower part of the lift and upper part of the tray stopper item sensor path is interrupted when the lift starts to descend 1 Foreign objects caught in the machine 2 Item sensor sensitivity incorrectly adjusted 3 Item sensor error 4 P 858 No A error 0434 A FOREIGN SUBSTANCE IS BIT UNDER LIFT continued After replacing the Servo the Lift rises pas...

Page 15: ...r fuse F1 F2 F3 8 P 858 No C error 9 Electromagnetic contactor error 10 Thermal relay error 11 Upper left side door error 12 Rear Panel fuse F21 F22 F23 1150 0006 0443 RIGHT SIDE DOOR IS OPEN Door open during operation 1 Right side door is open 2 Harness is damaged or short circuited P 857 P 858 No B 3 Harness damaged between P 857 and electromagnetic contactor 4 Harness damaged between P 858 No B...

Page 16: ... 2 Harness is damaged or short circuited P 857 P 858 No B 3 Harness damaged between P 857 and electromagnetic contactor 4 Harness damaged between P 858 No B and the front right side door 5 Harness damaged between electromagnetic contactor and thermal relay 6 Harness damaged between electromagnetic contactor and front right side door 7 P 857 error or fuse F1 F2 F3 8 P 858 No B error 9 Electromagnet...

Page 17: ...o low 4 Lift height is too high 5 Tray length is too short 6 Tray height is too low 7 Item sensor sensitivity incorrectly adjusted 8 Item sensor error 9 P 857 error 10 P 858 No A error 11 One chip CPU on the P 857 error 1133 0461 FILM OVER AT RIGHT SIDE Film Over Left Right 1 Film over error 2 Film waste detected 3 Film sensor front right sensitivity incorrectly adjusted 4 Film sensor rear right s...

Page 18: ...t is set to OFF 1119 0002 0471 THE PROBLEM AROSE IN THE WRAPPER Cannot clear error message This error occurs when the main 3 phase power drops If the main transformer output falls below 180 volts AC this error occurs After power returns to normal levels the wrapper must be powered off and on to restore normal operation 1 Check that all eight door are closed fully A partially open door may cause th...

Page 19: ...Right This does not occur during normal operation but it is believed to occur from the effect of noise 1129 0005 SOLENOID ERROR 0006 Separator Solenoid Left This does not occur during normal operation but it is believed to occur from the effect of noise 1129 0006 SOLENOID ERROR 0007 Film Retention Solenoid Upper Right This does not occur during normal operation but it is believed to occur from the...

Page 20: ...ared at start Check if emergency stop button is pressed 1124 0000 Film over no perforation Clutch 1115 0001 1115 0002 Film over with perforation Home position photo sensor Film winds around roller Two perforations Brake 0481 THE RIGHT CUTTER HAS NOT RETURNED FILM CUTTER 0001 THE LEFT CUTTER HAS NOT RETURNED FILM CUTTER 0002 Rev Feb 2015 20 40 Yellow highlights indicate updates ...

Page 21: ...ements are abnormally heated Check Servo Driver ambient temperature and cooling conditions 0430 16 Over load error Servo Driver is continuously operated exceeding the rated current Increase acceleration deceleration time or lower the load Increase motor and Servo Driver capacity 0430 18 Regenerative discharge error Regenerative energy exceeds the permissible regenerative discharge resistor value C...

Page 22: ...he Servo Driver might be defective 0430 39 Emergency stop input error The Servo Driver gets tripped when emergency stop input becomes active 1 Check if anything is wrong with the switch sensor electric lines and power source that are connected to the emergency stop input 2 Make sure the emergency stop input X5 pin2 is closed 3 Check if control signal power 12 to 24VDC is started later compared to ...

Page 23: ...as detected during motor operation after completion of homing Check the operation instruction and the mounting condition of limit sensor 0430 58 Wrap around error Motor stops over the positive negative maximum input limit of acceptable moving distance In encoder pulse Keep the position point away from these limits 0430 59 Position command scaling error Position command after scaling exceeds the al...

Page 24: ...P 910 board malfunction 4 P 918 board malfunction 5 P 916 platform malfunction 0603 THE PROBLEM AROSE IN THE APPLICATOR The applicator command sent and the applicator command received are not the same The command sent from P 910 to P 916 and the command that returned from P 916 are different This does not occur during normal operation but it is believed to occur from the effects of noise Cancel by...

Page 25: ...ill follow combined with the status message Printer Door is Open 0609 ABSORPTION OF LABEL WAS NOT COMPLETED Applicator failed to pickup the label from the printer 1 Press RETURN button remove label 2 Clean the blue Applicator sponge 3 Check the condition of the blue Applicator sponge replace if worn or damaged 4 Check operations of two suction fans clean or replace as needed 5 Labels are not flat ...

Page 26: ...the Label sensor at the center of the blue Applicator Sponge 3 Respond according to the sub error contents 4 Check if the communication line connector is loose Application Timing Signal from P 857 J5 pins 2 3 to P 916 XJ18 pins 15 16 then out to Applicator motors etc See Service Manual section 11 11 5 Check if application timing signal line is damaged close to short circuit Harness 107 coiled p n ...

Page 27: ...ht 0010 Y axis forward back 0020 Z axis up down Sub error 0000 Check the X axis sensor Is it blocked from light even though there is no detection board 0010 Check the Y axis sensor Is it blocked from light even though there is no detection board 0020 Check the Z axis sensor Is it blocked from light even though there is no detection board 0621 THE PROBLEM AROSE IN THE APPLICATOR Check the main firm...

Page 28: ... After initialization confirm the prompt to send backup settings from main memory d If no backup is available manually program settings in Test Menu Applicator Adjustment page 1 0650 THERE WAS NO RESPONSE FROM THE APPLICATOR Unable to communicate between the console and applicator OK Cut communication with the applicator Operate without the applicator RETRY Check connection with the applicator The...

Page 29: ...NTER 1 IS MALFUNCTIONING The print queue is full 1 Restore power 2 If it doesn t restore replace P 909 0704 THE PRINTER 1 IS MALFUNCTIONING Processed an invalid parameter 1 Restore power 2 If it doesn t restore replace P 909 0705 THE PRINTER 1 IS MALFUNCTIONING Too many command processes received 1 Restore power 2 If it doesn t restore initialize printer unit memory 0706 THE PRINTER 1 DETECTED THE...

Page 30: ...001 No problem for pricing Will you check the following EXECUTE button Check is performed STOP button No check is performed 0002 Replace the thermal head EXECUTE button Check is performed STOP button No check is performed 0003 Bar code cannot be printed properly Replace the thermal head This error occurs only when Thermal Head Cut Error Display Setup menu Error Setup is set as CONSIST or LINE CUT ...

Page 31: ...ing signal the moment the applicator starts absorption This timing signal could not be detected This error does not normally occur 0720 THE BATTERY OF THE PRINTER 1 IS UNUSUAL P 910 battery switch is OFF or exhausted Cannot access the battery other than test mode or system mode OMNi 4000 is no err Turn ON the battery switch Battery charge P 910 2 may be faulty 0721 IMAGE DEPLOYMENT ERROR 4M exceed...

Page 32: ...ATE WITH THE KEY PROCESSING BOARD Cannot cancel the error due to inoperable number keys OMNi key processing board check 1402 THE KEY PROCESSING BOARD INITIALIZATION ERROR Cannot cancel the error due to initialization number keys OMNi initialization key processing board check keyboard change Rev Feb 2015 32 39 Yellow highlights indicate updates ...

Page 33: ... currents or vibration 1619 TAKE THE ARTICLE ON THE SCALE PLATE An item remains on the scale 1 Remove item from the weighing platter 2 Check for mechanical obstructions at the scale and conveyor The scale zero calibration is out of range 1 Recalibrate the scale 2 Replace the load cell 3 Replace the A D board 1621 THERE IS NO RESPONSE FROM THE SCALE There is no response from the scale A D P 930 Res...

Page 34: ...m or Phenomenon Response or Check 1623 COMMUNICATION IMPOSSIBLE WITH THE SCALE Cannot communicate with the scale A D P 930 Restore power after checking scale connection Check harness connector Replace P 930 XJ1 4 5 X292 X291 P 910 XJ8 Rev Feb 2015 34 39 Yellow highlights indicate updates ...

Page 35: ... thermistor probe 5 Relay connections are bad or intermittent Lamp on temperature control dial is lit 1 Thermal TCO fuse in line with Heating element 2 Heating element 3 Loose connections at Temperature Controller terminals 4 Temperature Controller Exit Conveyors No discharge conveyor operation 1 Rear panel fuse F26 250V 1A 2 P 858B fuse F4 250V 5A 5x20 3 Check condition of drive belt transfer con...

Page 36: ... Film Feeder 5 Confirm the Polished Roller does not turn when the brake is engaged a The Polished Roller Brake is not holding b The Polished Roller outer sleeve has come loose from the inner shaft 6 Check the Cutter Brake If the Cutter stops late the leading edge of the next sheet will be too far forward Film does not separate Film is perforated by the Cutter 1 Change film The film is too oily to ...

Page 37: ...n load Program Download step Test Menu 2 Check cable between P 916 and P 918 and P 910 a P 916 XJ11 17 to X271 X270 to P 918 XJ 2 8 9 11 connector block located to the rear of the main Power Supply right side b P 918 XJ4 5 to P910 main CPU XJ1 7 3 Check P 916 Applicator Controller 4 Check P 918 Junction board I2NET board next to Ethernet RJ45 5 Check P910 main CPU board Label pickup is intermitten...

Page 38: ...n with the top of the Exit Rollers 6 Reduce the Front Center tension adjustment in Tray Programming 7 Reduce the Rear Center tension adjustment in Tray Programming 8 Use wider film Too narrow film will restrict the rear edge of the tray causing the Rear Wrap Plate to ride over the top of the back of the tray 9 Slow the Discharge Pusher timing potentiometer to allow the Rear Wrap Plate to move full...

Page 39: ...ls at the front side 8 If the side folder movement sticks the front side bearings and bushings should be replaced These can fill with film pieces and bind 2 pc 48206 Linear Bearing 4 pc 77447 Felt Washer and 4 pc 77448 Plastic Cone Seal Side wrap plates vibrate When the side wrap plates reach the inside stop position they vibrate Check tension of the belt driving the Side Wrap Plates Side wrap pla...

Page 40: ... following UNIT TYPE 20 Normal Char Reference FONT TYPE 0A fixed as size 5 Press Font Type and select from the list FONT DIRECTION 00 horizontal PITCH 03 spacing between characters LINE PITCH 03 spacing between lines TEXT POSITION 01 top justified and centered left right D Press BACK to return to the label format screen Extra Messages printing Extra Messages print twice Extra Messages print OK but...

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