Rice Lake BenchPro Series, Operation Manual

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34 BenchPro Series Operation Manual
6.0 Maintenance and Troubleshooting
Prior to calling customer support have the software type and software version number available. These are
displayed briefly when powering on the scale.
6.1 Troubleshooting
Table 6-1. Error Codes
Error Code Description Possible Cause Corrective Action

Calibration error Incorrect calibration weight value used;
damaged load cell Repeat calibration
Replace load cell

Power up or initial zero error Upon power up, weight or item on the
plat form is greater than

setting
Remove weight and power cycle
the scale

Semi-auto zero error When pressing the zero button, the
weight value displayed is greater than the
% in Zero configuration --

Configuration error Invalid configuration settings Check configuration settings

Overload error Too much weigh applied Perform calibration, check LC mV

Memory error PCB is corrupt Replace main PCB

Low battery Battery power voltage is below 4.2 V Replace batteries

A/D Conversion error -- Calibrate, replace main PCB
Diagnostics Menu
The diagnostic menu (

) is used to troubleshoot scale operation. Use DIV-A or DIV-O to test the functionality
of the load cell.
1. From the diagnostics menu, press DIVA or DIVO.A value is displayed.
2. Add weight onto the scale to see if the counts increase.
3. Remove the weight to see if the value returns the value displayed in Step 1.
4. Calibrate the scale before determining a load cell is bad.
6.2 Load Cell Wiring
E+ Gr
een
E- Black S+ Red S- White GND Y
ellow
Figure 6-1. Load Cell Wiring