User Manual
Issue No: 14 | 2015
User Manual | Notes
33
Warranty
Chair Model:
Serial No:
Please make a reference of your chair model and serial number (found on sticker on your camber bar) and quote this whenever
calling the office regarding your chair. For example if you would like to order replacement parts; we will be able to find out the
ones you have and also alternatives that fit your chair.
Product Grouping
TIGA
Warranty
This warranty is extended only to the named
purchaser/user of the product. This warranty gives
you specific legal rights and you may also have
other legal rights. RGK warrants the main frame to
be free from defects in materials and workmanship
for a period of 5 years of the original purchaser/user
from the date of purchase from RGK Wheelchairs
Ltd or a dealer with a copy of the invoice required
for coverage under this warranty.
All Integrated/welded components parts included,
but limited to:
• Integrated/welded camber bars
• Integrated/welded side guards
• Integrated/welded footrest
• Integrated pushing handles
Are supplied with a 5 year warranty.
All component parts including, but not limited to:
• camber tubes
• folding backrest
• pushing handles
• castor forks
• anti-tippers
• sideguards & armrests
• wheel components • upholstery and strapping
• wheel locks are supplied with 12 month warranty.
All component parts including, but not limited to:
• bushings and bearings
• tyres and inner tubes
• Adjustable height footrest, if 3rd party devices
are fitted. i.e. Free Wheel
• push handle grips, foam parts and plastic/rubber
coated parts are supplied without warranty.
All components parts included, but not limited to:
• Other 3rd part supplied equipment, either
powered assist, propulsion systems, specialist
cushions will be referred back to the
manufactures warranty period.
Expectation
If within the stated warranty period and such
product shall be proven to be defective, such
product shall be repaired or replaced at RGK’s option
and cost. This warranty does not include any third
party labour or shipping charges incurred in the
repair or replacement of any such product. RGK’S
sole obligation and your exclusive remedy under
this warranty shall be limited to such repair or
replacement.
Contact
For warranty service, please contact the dealer
from whom you purchased your RGK product.
In the event you do not receive satisfactory
warranty service, please contact RGK directly by
the methods shown below. Provide the dealer’s
name, address and the date of purchase, indicate
nature of the defect and, if the product is serialized,
indicate the serial number. Do not return products
to our factory without our prior consent.
Limitations and Exclusions
The foregoing warranty shall not apply to serial
numbered products if the serial number has
been removed or defaced, products subjected
to negligence, accident, improper operation,
maintenance or storage, commercial or institutional
use, products modified without RGK’s express written
consent, including, but not limited to:
• modification through the use of unauthorized
parts or attachments
• products damaged by reason of repairs made to
any component without the specific consent of
RGK
• a product damaged by circumstances beyond
RGK’s control (such evaluation will be solely
determined by RGK)
• problems arising from normal wear
• failure to adhere to the product use instructions
• the use of any approved power assist or propulsion
systems(eg. Handcycles) shall reduce the warranty
period for the main frame to 24 months
• the use of additional 3rd party equipment ie Free
Wheel attachment, unless incorporated at design
and build stage.
Summary
The foregoing warranty is exclusive and in lieu of
all other express warranties. Implied warranties,
if any, including the implied warranties of the
merchantability and fitness for a particular purpose,
shall not extend beyond the duration of the
expressed warranty provided herein and the remedy
for violations of any implied warranty shall be limited
to repair of the defective frame pursuant to the terms
contained herein. RGK shall not be liable for any
consequential or incidental damages whatsoever.
Please remember to complete your
Warranty Card and return it. Thank You.
Prière de bien vouloir renseigner le formulaire
de garantie. Merci.
Si prega ricordarsi di completare il questionario
per le gararisia. Grazie.
Bitte vergessen sie auch nicht, den
Garantie-Fregebogen auszufüllen.
Vielen Dank.
No se olvide de rellenar su cuestionario
de garantía. Gracias.
RGK Wheelchairs Ltd
Units 8b/c, Ring Road, Zone 2, Burntwood Business
Park, Burntwood, Staffordshire, WS7 3JQ, England
Tel: +44 (0)1543 670077 Fax: +44 (0)1543 670088
E-mail: [email protected]
