RGBlink RGB-RD-UM-4K, User Manual

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4K Ultra HD NDI CAMERA User Manual 35
5.2 Camera Maintenance and Troubleshooting
5.2.1 Camera Maintenance
1) Please power off the camera and disconnect the power adapter and socket, if it’s not used for a long run.
2) Use soft cloth or tissue to clean the camera cover.
3) Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if
needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video
quality.
5.2.2 Troubleshooting
1) No video output
——a, Check whether the camera power supply is connected,the voltage is normal,the power indicator is lit.
b, Whether the machine could do self-inspection after restarted.
c, Check whether the bottom of the DIP switch is the normal operating mode (see Table 2.2 and Table 2.3)
d, Check whether the video output cable or video display is normal
2) No image sometimes
——a, Check whether the video output cable or video display is normal
3) Image dithering when zoom-in or zoom-out
——a, Check whether the camera installation position is solid
b,Whether there is shaking machine or objects around the camera
4) Remote controller can not work
——a, Remote control address is set to 1 (if the machine is set back to the factory defaults,remote
control addresses need to be back to 1 too)
b, Check whether the battery is installed on the remote controller or low .
c, Check the camera working mode is the normal operating mode
d, Check the menu whether is closed,camera control through remote controller is only available after
exiting the menu.If video output from LAN,menu will not be displayed,menu will automatically exists 30s
later,then it can be controlled by remote controller.
5) Serial port can not work.
——a, Check whether the camera serial device protocol,baud rate,address is consistent
b, Check whether the control cable is connected properly
c, Check whether the camera working mode is the normal operating mode
6) Web pages can not log in
——a, Check whether the camera is showing normally.
b, Check whether the network cable is connected properly(Ethernet port yellow light flashes to indicate
normal network cable connection)
c, Check whether your computer is added the segment and the segment is consistent with the IP
address of the camera
d, Click "Start" and select "Run" and then type “cmd” in the computer;Click "OK" then turn on a DOS
command window to enter ping 192.168.5.163. Press the Enter key to appear message as follows: Description
network connection is normal