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Commonly Asked Questions
What if I hear the on-body infusor beep and see a red blinking light when it is
on my body?
This means that an error has happened. When this happens, the injection will stop by
itself. Remove the on-body infusor from your body by slowly and carefully peeling it
off of your skin, call 1-844-REPATHA (1-844-737-2842) or visit www.REPATHA.com.
What should I do if the on-body infusor comes off my body during the
injection?
Though unlikely, if the on-body infusor comes off during the injection, the on-body
infusor will make a beeping sound, you will see the blinking red light, and the
on-body infusor will stop. The loaded on-body infusor can no longer be used, and do
not reapply to your body. Call 1-844-REPATHA (1-844-737-2842) or visit
www.REPATHA.com.
What if I push the start button before I place the on-body infusor on my skin?
If you have removed the adhesive backing and pressed the start button, the on-body
infusor will make a beeping sound and you will see the blinking red light. The on-body
infusor will stop. Stop using the on-body infusor, call 1-844-REPATHA
(1-844-737-2842) or visit www.REPATHA.com.
What if the on-body infusor does not beep and the blue status light does not
blink when I remove the pull tabs?
Check to see if both green pull tabs have been fully removed from the on-body
infusor, including the adhesive paper over the battery strip and needle cover. If both
green pull tabs have been fully removed and the on-body infusor still does not turn
on, use a new on-body infusor and prefilled cartridge. Call 1-844-REPATHA
(1-844-737-2842) or visit www.REPATHA.com.
What if I push the start button and nothing happens?
Remove the on-body infusor by slowly and carefully peeling it away from your skin.
Do not reapply the same on-body infusor that you have already placed on your skin.
Call 1-844-REPATHA (1-844-737-2842) or visit www.REPATHA.com.
What if I cannot open the cartridge door to insert the cartridge?
To open the on-body infusor door, press on the left side of the door to release the
door latch. If you are still unable to open the door, call 1-844-REPATHA
(1-844-737-2842) or visit www.REPATHA.com.
This Instructions for Use has been approved by the U.S. Food and Drug Administration.
