Reolink 4G Battery-Powered Camera
User Manual
101
12. FAQs and Troubleshooting
FAQs
Q: Do I need to buy the SIM card separately?
A: Yes, we don’t provide the SIM card for the camera in the box.
Q: Can two cameras share one SIM card?
A: No, one camera requires one SIM card.
Q: The camera was used in EU countries. If I take it to the US, can it work in the US?
A: No, the EU version camera is not able to work in the US and the US version is also
unable to work in EU countries.
Q: How much data does the camera consume per month?
A: Reolink Go provides you with 1080p (2.0 Megapixel) high-resolution superior
images. You can access it for live feed or recordings whenever you want. You'll get
around 60min of full-resolution live feed (or recordings) per 1GB of data. If you
switch to fluent mode (lower resolution, poorer images, but more fluid, consumes
less data), you’ll get around 500min live feed (or recordings) per 1GB of data. You
may decide what data package you need to subscribe from your cellular service
provider.
Q: Can customers from European countries use Cloud service?
A: No, the Cloud service is not available in European countries. We recommend
that you install a micro SD card to record footage.
Q: Can this camera work with 256GB micro SD card?
A: No, the camera can only support up to 128GB (fat 32, class 10 or above); if your
camera is Reolink Go, it supports up to 64GB.
Q: Can my friend accesses the camera with his or her smart phone?
A: Yes, your friend can access the camera with his or her smart phone. The camera
can support up to 8 simultaneous video streams (6 sub streams & 2 mainstreams).
Q: Is it possible to keep charging the camera with a USB charger?
A: For safety reasons, it’s not recommended to keep charging the camera with a
USB charger.
Q: Can this camera work with your NVR?
A: No, our battery-powered cameras cannot work with NVR.
Q: Can this camera work with Blue iris, Synology, QNAP or other branded third
party software?
