Reolink 4G Battery-Powered Camera
User Manual
103
Troubleshooting
Camera Is Not Powering On
If your camera is not starting up, please try the following solutions:
1. Make sure the power switch is turned on.
2. Charge the battery with a DC 5V/2A power adapter. (When the green light is on,
the battery is fully charged.)
3. If these don’t work, please contact Reolink Support https://support.reolink.com/.
PIR Sensor Fails To Trigger Alarm
If the PIR sensor fails to trigger any kind of alarm within the covered area, try the
following:
1. Make sure that the PIR sensor or the camera is installed in the right direction.
2. Make sure the PIR sensor is enabled or the schedule is set up properly and
running.
3. Check the sensitivity settings and make sure it’s set up properly.
4. Tap on Reolink App and go to Device Settings > PIR Settings and make sure the
corresponding action is checked.
5. Make sure the battery is working.
6. Reset the camera and try again.
If these don’t work, please contact Reolink Support
Camera Prompt “Network Connection Failed”
If you hear the camera prompt “Network connection failed” with blue LED flashes
when setting up, please try the following:
1. If your camera is Reolink Go PT or Reolink Go PT Plus, make sure the antenna is
screwed tightly.
2. Make sure the LTE signal is good enough.
3. Make sure the SIM card is the recommended one and has been activated.
4. If the SIM card is the one our camera supports and has been activated, please
try to switch on and off the camera again.
If these don’t work, please contact Reolink Support
Failed To Connect The Camera With Reolink App
If you failed to connect the camera suddenly with Reolink App, please try the
following:
1. Make sure the SIM card data plan is still available.
2. Please hard reset the camera and see whether the camera can turn on or
prompt “Network connection failed” ?
3. If you hear “Network connection failed”, please refer to the previous instructions.
4. If the camera cannot turn on, please try to charge the camera with a 5V 2A
charger.
If these don't work, please contact Reolink Support
