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103 

 

 

 

   

     

 

Q12

: Why sometimes I don’t get the inform of mobile Skype calls which 

          are forwarded from incoming landline calls?

 

A: a. Sometimes there might be connection problems between PC Skype 

          to mobile Skype. It is good if you can test the forward function by   

      calling from PC Skype GUI to mobile phone Skype with mobile   

phone screen lock. If user finds M-office Skype can

’t call mobile   

phone Skype although the reverse call works, such problem might   

cause by M-office Skype. For that case, user can reset router or   

ADSL modem for M-office computer internet connection. If the   

Skype to Skype connection problem happens a lot, it is suggested   

to upgrade Skype version of PC and mobile phone or mobile phone   

software version. 

b. If mobile phone screen is locked and Skype inform of mobile APP is not   

Summary of Contents for M-office

Page 1: ...dware Setup 15 3 2 M office Software Setup 17 4 Use M office 27 4 1 Before Making a Call 27 4 2 M office Icons 28 4 3 M office GUI 28 4 3 1 Option 29 4 3 2 General Setting Page 31 4 3 3 Audio Setting...

Page 2: ...2 5 FAQs 90 6 Regulation 123...

Page 3: ...A and the incoming call will be forwarded to the assigned Skype account or SkypeOut number based on the caller s dialing extension number and the extension table setting No matter employees are in off...

Page 4: ...g your home number and the call can be forwarded to your mobile phone Skype for free The document of M office comprises of several parts as following A quick installation guide can help you install an...

Page 5: ...nging Fast on off Call Active Always on Error Always off Audio 16 bit PCM Power USB power and no external power needed Operation Temperature 0 to 55 degrees Celsius Regulatory Compliance FCC Class B C...

Page 6: ...e service call Very useful for areas without SkypeIn service Automatically set Skype various status to match office operation hours Skype recovery button to resolve Skype login slow call connecting an...

Page 7: ...n when you need it 1 4 Minimum System Requirements To keep normal functions of M office user needs to make sure his her system to meet the following minimum requirements One Computer running at 1G Hz...

Page 8: ...8 PBX mode application...

Page 9: ...9...

Page 10: ...hange API for the new release we can t guarantee our current M office software can work with the new update seamlessly You should be able to adopt it for a basic Skype talk and you can download the la...

Page 11: ...11 5 Next there pops out one window for install Skype Click to Call option Make the decision and click Continue...

Page 12: ...12 6 Make Bing your search engine and MSN your home page options window pops out Make your decision and click Continue...

Page 13: ...13 7 After installation is complete Skype will ask for account login or create a new account Please login and then Skype is running...

Page 14: ...14...

Page 15: ...fice dongle from M office package and take off the USB connector cover 2 Plug M office dongle USB connector into the computer USB port 3 Connect one telephone cable between the RJ 11 port of M office...

Page 16: ...16 4 Use the 1 to 2 female phone plug jointer to connect carrier landline or PBX analogue extension line one phone or PBX extension phone and M office RJ 11 port as below figure...

Page 17: ...the M office dongle hardware setup the next step is to install the M office setup program into the computer To install the M office setup program 1 After the M office dongle is connected to the comput...

Page 18: ...n follow the instructions to install the M office setup program 3 In Windows 2000 user might get below Digital Signature Not Found window Click Yes to continue installation 4 Then next window will rec...

Page 19: ...Language window pops up Choose a preferred language by scrolling down the selection bar After choosing the language click OK 6 The Welcome to the M office Setup Wizard appears Read the on screen instr...

Page 20: ...0 7 In the next window check the box of I accept the agreement after reading the agreement carefully Then Click Next Note User can click Back to go back to the previous step anytime during installatio...

Page 21: ...indow designate a folder for the installation A default folder will appear If this is not a preferred folder for user click Browse and choose a folder from the list After deciding folder for the insta...

Page 22: ...Start Menu folder A default folder will appear If this is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder If this is the case c...

Page 23: ...n or the Quick Launch icon Check the appropriate box as desired After M office software is launched the Desktop icon will appear on the computer desktop and the Quick Launch icon will appear in the le...

Page 24: ...nstallation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary modifications If...

Page 25: ...25 12 In the next window user can choose to launch M office Check the Launch M office box default is enable Click Finish to finish the setup...

Page 26: ...ce software will usually automatically click Allow access option but user can manually click Allow access in case M office software doesn t make it Note Please do not choose the option of Deny access...

Page 27: ...carrier landline or PBX analogue extension line A Skype program version 7 16 or later is installed and launched in the computer A Skype account has been created and contacts have been added User can...

Page 28: ...desktop Option has all settings for M office Skype Record Please refer section 4 6 Skype Recording lets user make Skype voice recording during a Skype call Remote Monitor next generation software func...

Page 29: ...pply button at the bottom of Option dialogue after making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary User chooses either OK or...

Page 30: ...30 Audio Setting Page Phone Setting Page Speed Dial Setting Page...

Page 31: ...ave PBX mode Extension table Welcome IVR Forward to any call Landline calls Skype calls and Delay until landline call forwarded Language selection Launch at Windows startup Skype recovery button Delay...

Page 32: ...32 1 Operation mode Forward mode and PBX mode The default setting is Forward mode 2 Forward mode Incoming landline or Skype calls can be forwarded to mobile...

Page 33: ...ting is 0 second IVR or Customized forward wave M office supports landline like ring back tone at default User can have own ringback wave such as ringback wave file for mobile call Or user can have ow...

Page 34: ...setting is enabled the M office program will be automatically loaded and executed when the computer operating system is started The default setting is enable 6 Skype recovery button If user has proble...

Page 35: ...choose the appropriate area code After that user doesn t need to dial the area code of a traditional local number for a SkypeOut call M office program tries to collect the complete area code numbers...

Page 36: ...for Skype calls User needs to wake up the PC when he wants to use M office for Skype calls Default setting is enable 12 If Remote Monitor function is enabled prevent computer entering sleep When user...

Page 37: ...ice operation mode form PBX mode to Forward mode after office hours 4 3 3 Audio Setting Page In Audio setting page user can change audio settings including M office device volume control Always force...

Page 38: ...38 M office device volume control User can individually adjust the speaker volume and the microphone volume of M office To adjust the audio wave output volume drag the speaker volume...

Page 39: ...as Skype audio Sometimes user wants to use other device as Skype audio temporary and this setting needs to be unchecked or makes the software exit Default is enable Windows default audio device setti...

Page 40: ...40 International busy tone setting User can choose the living country from country selection list Then click OK or Apply M office will hook on landline when it detects certain busy tone...

Page 41: ...ll The default international busy tone country setting is United States M office supports busy tone for most countries now User s busy tone parameter setting When user can t find the living country fr...

Page 42: ...42 PBX extension port busy tone If M office is connected to PBX analogue extension port user needs to fill in the PBX extension line busy tone frequency and on off period cadence by...

Page 43: ...is one busy tone detect tool within the M office installation CD After running this tool there is a Help button to click to get how to use this tool It is important to fill in the correct busy tone p...

Page 44: ...44 4 3 5 Speed Dial Setting Page Skype doesn t support speed dial function for version 4 0 and later User can use this page to set speed dial for any Skype user or SkypeOut number There...

Page 45: ...ice will choose M office speed dial setting page as the first priority Skype Speed dial list can be exported as back up for import in future Whenever there is the problem to import speed dial list or...

Page 46: ...46...

Page 47: ...n t take later landline calls Please select your local country as below figure and fill in the correct PBX extension line busy tone if M office is connected to PBX analog extension line Always remembe...

Page 48: ...ion on enabling forward function Forward to any SkypeOut or any phone number function will use SkypeOut credits Skype calling program or landline Password setting needs to be cautious Don t set a pass...

Page 49: ...ount At forward mode user needs to fill in forward Skype accounts If the filled in Skype account format is like e mail someone sample com or mobile phone number M office can t use such information As...

Page 50: ...50 the Skype contact with right mouse and choose View Profile Then get contact s Skype account ID and fill in M office for application...

Page 51: ...rary cc748993 v ws 11 aspx to arrange a PC restart every two weeks when M office should not be in use Setting and usage Plug M office device into PC USB port and install M office setup program After l...

Page 52: ...52 Default operation mode is Forward mode...

Page 53: ...ing Skype calls for any forward In the future if Skype adds support for DTMF sending during a Skype to Skype call there is no need to have an extra Skype account set for call forward to M office Skype...

Page 54: ...st to make sure all settings are correct Forwarding incoming landline calls to mobile Skype might have problems to work for following cases 1 Sometimes there might be connection problems between PC Sk...

Page 55: ...ng landline calls It won t apply to incoming Skype calls If user wants to use forward function and also wants to pick up the incoming landline call directly when he she is near the phone User can cons...

Page 56: ...are two methods to pick up incoming Skype calls after your PC is running M office One is to forward incoming Skype calls to another Skype account like your mobile phone Skype or your mobile phone via...

Page 57: ...ider to enable this option and Skype sound setting will be changed to user s previous setting after M office is ended It is not suggested to enable this option if it is not needed since user will suff...

Page 58: ...en is locked or screensaver is active M office function can still work For details please refer FAQ 13 of this manual The default setting is enable Remote Monitor function doesn t support now It will...

Page 59: ...for incoming calls If this setting is enabled there will be a default welcome IVR to remind callers it is not office hours and user can still dial extension number User can have own customized IVR as...

Page 60: ...eOut calls with password if Incoming landline calls for any Skype SkypeOut calls function is enabled Please refer 4 4 2 Forward to any call Incoming landline calls for any forward Receive Skype calls...

Page 61: ...61 Incoming Skype calls for any forward...

Page 62: ...t And the caller can do any call forward In the future if Skype adds support for DTMF sending during a Skype to Skype call there is no need to have an extra Skype account set for call forward to M off...

Page 63: ...ith Skype account login under Skype 7 16 0 102 you might get a warning message for Skype version upgrade when you log in another Skype account For that case you need to install recent Skype version li...

Page 64: ...t be set too short or an incomplete dialing number might be sent out Customized IVR for any Skype SkypeOut There is a default IVR to remind the allowed for any Skype SkypeOut Skype caller to call exte...

Page 65: ...nged to the Allowed Skype accounts for any Skype SkypeOut or landline call forward list When such Skype caller hears the IVR he she can press extension number Skype speed dial or SkypeOut number If th...

Page 66: ...ded there will be a Delay before callout time default 3 seconds to wait before the call is dialing out The call delay time can t be set too short or an incomplete dialing number might be sent out Cust...

Page 67: ...tone to save the setting or setting modification and make it valid User can check with PBX vendor for PBX extension line busy tone or there is a PBX extension line busy tone tool in the M office insta...

Page 68: ...68 regularly Only enable forward to any Skype SkypeOut or landline function when you need it E mail or mobile phone number Skype account...

Page 69: ...e SkypeOut call forward table If the filled in Skype account format is like e mail someone sample com or mobile phone number M office can t use such information As following two figures user needs to...

Page 70: ...crosoft com en gb library cc748993 v ws 11 aspx to arrange a PC restart every two weeks and when M office should not be in use Setting and usage Plug M office device into PC USB port and install M off...

Page 71: ...71 Then General page of Option pops out...

Page 72: ...have an extra Skype account set for call forward to M office Skype account as just mentioned above For more details you can refer 4 5 2 Forward to any call Incoming Skype calls for any forward In the...

Page 73: ...73 Extension table...

Page 74: ...74 To operate at PBX mode user needs to enable PBX mode Press Extension table button to have extension table as the upper figure There are 10 extension...

Page 75: ...th mobile phone screen lock If user finds M office Skype can t call mobile phone Skype although the reverse call works such problem might cause by M office Skype For that case user can reset router or...

Page 76: ...s not suggested to enable this option if it is not needed since user will suffer repeat Skype login when M office is launched again in the future The default setting is disable If M office software is...

Page 77: ...rd the incoming Skype calls after office hours to three assigned Skype accounts or SkypeOut number Any forwarded Skype account or SkypeOut call is answered other two calls will be cancelled If Skype c...

Page 78: ...tting is disable How to make or receive Skype calls on the computer with M office running M office is set to be Skype s audio devices when it is running Make Skype calls a If user wants to make Skype...

Page 79: ...oming Skype calls can be forwarded to the assigned employee s Skype account or SkypeOut number after callers press extension number 4 5 2 Forward to any call M office allows some assigned Skype accoun...

Page 80: ...80 Incoming Skype calls for any forward...

Page 81: ...And the caller can do any call forward In the future if Skype adds support for DTMF sending during a Skype to Skype call there is no need to have an extra Skype account set for call forward to M offic...

Page 82: ...7 16 0 102 you might get a warning message for Skype version upgrade when you log in another Skype account For that case you need to install recent Skype version like 7 32 and log in your M office Sk...

Page 83: ...d dial or SkypeOut number Admin can record own wave file for customization IVR Incoming Skype calls for any landline call Any landline call This option needs to be checked to enable this function Pass...

Page 84: ...landline phone number User has a second chance to pass password verify Incoming landline calls for any Skype SkypeOut call If user wants to call in M office landline and make any Skype or SkypeOut La...

Page 85: ...sions M office recording function doesn t work for general case now If recording function is important for user user can consider to install M office under Windows XP SP3 or Windows server 2003 Beside...

Page 86: ...rom Check for latest update of M office system tray icon There will also be a notice in updated M office online help or user manual User can choose Skype recording for caller callee or both during a S...

Page 87: ...tton below Skype recording setting page will pop out After finishing setting changes please press OK button to save the changes Record file path The default folder is My document Skype record User can...

Page 88: ...Default setting is disable Recording auto starts whenever there is a Skype call If it is enabled recording will automatically start based on the recording setting once a Skype call is in progress Defa...

Page 89: ...89 4 7 Skype Remote Monitor Skype remote monitor function is not supported now It will be online upgraded in the future...

Page 90: ...A User will get upgrade reminder whenever there is a later M office software release User can make the decision whenever M office upgrade reminder pops out If user chooses Do not upgrade and don t rem...

Page 91: ...should be successfully installed Q4 Why does M office system tray icon at the right bottom corner of Windows desktop show Skype unavailable A Please make sure Skype is launched and on line User can r...

Page 92: ...l down the bar to find device Name M office exe Not allowed to use Skype Choose this device and click Change button to get the warning window Another program wants to use Skype and make proper choice...

Page 93: ...93...

Page 94: ...94...

Page 95: ...able or Allowed Skype accounts for any Skype SkypeOut call forward list A If the filled in Skype account format is like e mail someone sample com or mobile phone number M office can t use such informa...

Page 96: ...install Skype 7 16 0 102 or earlier version for M office when I enable Skype calls at PBX mode This FAQ is for M office software version v1 0 0 9 or earlier A User will get pop out message of installi...

Page 97: ...102 or earlier version can support incoming Skype calls for Skype SkypeOut forward now But user needs to manually set the current M office Skype account direct forwarded to a new M office Skype accoun...

Page 98: ...ter a short time Login the current M office Skype account and go to tools Options Calls Call forwarding as below Although Skype announced Skype version earlier than 7 16 won t be supported after 03 01...

Page 99: ...ne calls A User needs to connect landline or PBX analog extension line to the input one RJ11 of the attached 1 to 2 RJ11 female plug jointer and connect phone and M office RJ11 port to the output two...

Page 100: ...he assigned Skype account like mobile phone Skype or phone number via SkypeOut If Skype calls forwarded to Skype SkypeOut is not enabled user can set Skype sounds for incoming calls and pick up the in...

Page 101: ...d if Incoming landline for any Skype SkypeOut function is enabled Q10 Why M office can t accept a new landline call after the first landline call is forwarded A If user doesn t select correct country...

Page 102: ...call notification is due to lack of setting Skype notification in mobile phone setting Iphone or Android users can refer below setting pictures iPhone Settings Notifications Skype APP Sound and others...

Page 103: ...e Skype with mobile phone screen lock If user finds M office Skype can t call mobile phone Skype although the reverse call works such problem might cause by M office Skype For that case user can reset...

Page 104: ...ort f Mobile phone internet connection quality will seriously affect the forwarded mobile Skype call If necessary it is suggested to set SkypeOut as your forward setting Q13 M office needs your comput...

Page 105: ...Windows L keyboard combination to automatically lock the screen When the PC is locked M office can still work n b Screensaver M office software won t prevent your computer entering screensaver after...

Page 106: ...as M office This setting is to make sure Skype audio will be fixed to M office when you are running M office If sometimes you want to use other Skype audio device you can close M office or disable Alw...

Page 107: ...ion When you want to make Skype calls you can close M office software and you will have previous Skype sound during the calls If you don t care about Skype sound change it is recommended to keep the s...

Page 108: ...ess 6 digit password and make the landline call It is good to ask your PBX vendor s help to adjust the time to be over 12 seconds Q17 Why can t I hear the voice of Skype forwarding call from landline...

Page 109: ...t sound device A There are two methods to resolve this problem Remember to save your setting after modify a Your system audio setting could be like below figure Right click the volume system tray icon...

Page 110: ...d card Then you should be able to listen to music from your preset sound device like speaker b Open M office system tray icon Option and click Audio page Make sure Windows default audio setting is not...

Page 111: ...ith M office via Windows remote desktop connection the default setting might leave M office under the control of the remote connecting machine and cause Skype audio setting error for M office Before c...

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Page 114: ...port If M office can t work properly after this device is successfully installed please unplug this device and plug into another PC USB port We found some PC USB port is extended from motherboard thr...

Page 115: ...nager menu Find M office software and delete it Then run M office again Q23 How can I uninstall M office software A Please follow below two steps a Close M office program by clicking M office system t...

Page 116: ...on is important for user user can consider to install M office under Windows XP SP3 or Windows server 2003 Besides another option is running M office with Skype 7 16 0 102 Although Skype announced Sky...

Page 117: ...le Q29 Why some of my computer USB ports don t work with M office A Some Windows 2000 or Windows XP systems might have driver problem with their USB 2 0 ports since both operation systems have been re...

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Page 122: ...d DTMF tones during a Skype to Skype call If user wants to make a Skype call to M office Skype and then make any Skype Skypeout or landline call forward please refer section 4 4 2 Forward to any call...

Page 123: ...ser is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and...

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