Redarc GoBlock PPS12050, Quick Start Manual

Page: 36 / 44

36 | Troubleshooting
GoBlock will not charge
1.
Check that the Storage Isolation Switch is turned to 'ON' (page 30) .
2. Check that the GoBlock is not already completely charged.
3. Check that there is not an Over/Under Temperature Alert. See 'Alert Codes' (page 32) .
4. Check power is available (one or many of the below reasons, depending on your use case)
a. Confirm that the AC wall outlet you are connected to is switched on, and is functioning
correctly (try connecting a different appliance to the wall outlet).
b. Check for any loose connections between the charging source and the GoBlock.
c. Check if an external wiring fuse has blown.
d. Check that solar panels are not shaded.
e. Check that the Vehicle Ignition is turned on.
5. Turn the GoBlock Off via the Control Button, wait for approximately 10 seconds and then turn it
On again. See
'Turn GoBlock On and Off' (page 12) .
GoBlock will not connect to the RedVision
®
App
1.
Make sure you are in close range to the GoBlock (within approximately 5 metres / 16'5").
2. Check that Bluetooth
®
is enabled on your device.
3. Remove the GoBlock from the devices list in the RedVision
®
App and also from the Bluetooth
®
devices list in your smartphone settings.
4. Make sure there are no other Bluetooth
®
devices connected to the GoBlock (the Control Button
LED should be off) and then delete all pairings. See 'Delete All Pairings' (page 24) .
5.
Turn the GoBlock Off via the Control Button, wait for approximately 10 seconds and then turn it
On again. See
'Turn GoBlock On and Off' (page 12) .
6. Disconnect all loads/inputs, and remove the GoBlock from the PowerDock (if docked). Turn the
GoBlock Off via the Control Button, wait for approximately 10 seconds and then turn it On again.
7. Turn your smartphone off and then on again.
8. Re-pair the GoBlock and smartphone. See 'Pair to the GoBlock Via Bluetooth' (page 23) .
The Bluetooth
®
connection keeps dropping out
1. Make sure there are no obstructions between the GoBlock and your device (such as a vehicle or
your body) that may prevent a good Bluetooth
®
connection.
2. Move the paired device closer to the GoBlock.
3. Remove the GoBlock from the devices list in the RedVision
®
App and also from the Bluetooth
®
devices list in your smartphone settings.
4.
Make sure there are no other Bluetooth ® devices connected to the GoBlock (the Control Button
LED should be off) and then delete all pairings. See 'Delete All Pairings' (page 24) .
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