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On Camera Troubleshooting
Firmware Updates
As long as you are using your cellular camera and are connected to the network, your
camera will keep its own firmware up-to-date (unless you turn off auto-update in the
App). We recommend you leave auto-update on. If you choose to manually manage
your firmware version, you will be notified when your firmware is out-of-date and
needs to be updated.
Updating firmware on the HyperFire 2™ Series cameras takes
just a minute or two and is well worth the effort to ensure your camera is performing at
the highest level possible.
Limited Nighttime Range
If your nighttime range is less than expected, check to be sure you are using only
recommended battery types, and that they are new or fully charged.
The physical camera setup is also important in getting good nighttime images.
If you aim the camera out over an open field where there is nothing within range
to reflect the Infrared energy back toward the camera, the images will appear
very dark (like shining a flashlight into outer space). The best nighttime images
will be captured when you have a backdrop of some sort that will reflect energy
back toward the camera (e.g. trees, tall grass, fence, building, hillside, etc).
The other issue you may encounter with setup is that if you have an object near the
camera that reflects a lot of IR energy back to the camera. The camera will optimize
its exposure so as not to over expose this close object. This can result in what
appears to be limited range. The solution to this setup problem is to either move the
camera or remove the close object from the field of view of the camera.
Focus Problems
If your images appear cloudy or out of focus, first consider whether there was snow or
frost on the camera windows. Next, check the windows for dirt and water spots, and
gently clean them with a clean soft cloth and glass cleaner or water. Image clarity can
also be adversely affected by very high temperatures, so it is a good idea to mount
your camera where it will not be getting direct sunlight during the heat of the day.
