new component to replace the damaged or
missing component, but will not be responsible
for the installation of the new component. In
case of self-assembled smokers, the customer is
always responsible for the replacement of
components, in accordance with the smoker’s
instructions. Failure to follow said instructions
will void the warranty and the use will not comply
with the product certificate.
Use of the product for commercial production,
sales or leasing purposes will make the warranty
void. The warranty does not in any way
undermine the Consumer Protection Act in force
in Finland.
44.2 Warranty procedure
If a fault is discovered in the product or a product
component during the warranty period, or if
components are found missing during the
assembly of the smoker, contact the place of
purchase. The importer will take care of all
warranty procedures. For warranty matters, the
following data must be submitted to the importer:
•
The brand and model of the smoker
•
The cause for the claim
•
The part number of the defective part
according to the parts list
•
A copy of the sales receipt or the purchase
order and the date of purchase
•
Consumer’s name, phone number, street
address, postal code
Complaint notification can be made easily on the
importer's website www.finnflame.fi or the
information can be sent to the following e-mail
address: [email protected]
30
