EC9100i and EC9600i Series Scanner User Guide
Troubleshooting
©2016 RDM Corporation
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Troubleshooting
In the course of everyday operations, you might encounter minor malfunctions with RDM EC9100i and
EC9600i series scanners. Before calling for service, review the troubleshooting steps below.
Scanner does not respond
1.
Ensure the cable that connects your scanner to your computer is properly connected to the
correct port on the back of the scanner and computer (according to instructions provided by
your distributor).
2.
Make sure that the correct power cord is connected to the unit. Change or replace the cord, if
necessary.
3.
If the problem persists, contact your solution provider or help desk.
Card transactions do not function properly
1.
Ensure that you are swiping the card properly.
The black magnetic stripe on the back of the card must face downward and towards the body of
the scanner.
2.
Try using another card to ensure the first card was not defective.
3.
If the problem persists, contact your solution provider or help desk.
Printer does not print
1.
Ensure that the printer has not jammed.
2.
Ensure that the end of the paper rolls from the top of the roll.
3.
If the problem persists, contact your solution provider or help desk.
Can’t connect to EC9600i network scanner
If your scanning application cannot connect to the network scanner, try the following troubleshooting
steps:
•
Make sure the scanner is connected to a power source and to the network (or to your computer
via USB). The light should be solid green.
•
Your scanning application might require that you install security certificates to use the scanner.
Make sure that you have installed these certificates. See your scanning application’s
documentation for how to install the certificates.