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5.3 SIP Functionality
Each HQi client once logged in will register to the FlexGate as a SIP account and automatically be assigned a SIP
extension number.
5.3.1 Making Operator to Operator SIP Calls
Making SIP Calls
Once your client is SIP registered, you should see a green bar around the caller ID box on the main menu, as shown
in Figure 5-. To dial a SIP extension, follow the protocol dictated by your SIP server. For example, if connected to a
Cybertel SIP server, you can directly dial group numbers, but you need to prepend private calls to extensions with an
asterisk (*).
You can have multiple SIP calls active at any time, but you can only interact with one at a time. When you have multiple
SIP calls active, you will see them listed below the dial pad. To change which SIP call you are controlling, simply click
on the one you would like to control. While you are controlling one SIP call, all of your other SIP calls will not receive
any audio. If your SIP server supports placing calls on hold, you can optionally place a call on hold before you switch
to a new one by clicking on the hold button, indicated by the two vertical bars on the dial pad.
Once logged into an HQi account a SIP account will
automatically be assigned to the HQi client. A SIP
extension number will also be assigned to the HQi client.
To make a SIP call to another HQi operator just select an
online user from the contact list as seen I figure 5-1. Once
a contact has been selected the extension number for
that contact will automatically populate in the dialing box.
Now select the green phone icon and the call will be
placed.
Figure 5-13: SIP control panel.