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5.2.3 SIP Controls 

On the right side of the user interface is the SIP dial pad. This is used to make 
and control SIP calls for both interfaces and the HQi client itself, assuming it 
has a SIP account. 

You can configure the HQi client’s SIP account settings 

in the options menu. 

To make an outgoing SIP call, dial the SIP extension and click the green call 
button. In order to control a SIP enabled interface, click on the green phone 
icon in the interface's control. The green outline should  move from the dial 
pad to the interface to signal the shift in control. 

While the selected device is in a call, additional controls are enabled on the 
dial pad. In addition to the green call button, a red end call button is present. 
There is also a PTT button, hold button, a mute button, and a transfer button.  

The PTT button is displayed during CyberTel SIP calls and is represented by 
the microphone icon. CyberTel calls require the user to key their phone when 
they wish to speak, so you must press this button when you wish to speak. 
This button can be toggled between a push-to-hold and a toggle button by 
checking the ‘PTT Toggle’ option in the Options Menu. 

The hold button is represented by the two vertical bars. This places the other 
line  on  hold  through  the  SIP  server.  If  the  server  is  configured  for  it,  hold 
music will be played to the other line. 

The mute button is represented by a microphone with a line through it. This 
button  prevents  audio  from  being  transmitted  to  the  other  party  while  it  is 
toggled. 

The transfer button is represented by a curved arrow. This will have the SIP 
server  transfer  the  other  party  to  the  number  in  the  text  box,  ending  our 
connection with them. 

 

5.2.4 The Lower Display Panel 

At the bottom of the user interface, you can find more controls with SIP functionality. The five tabs here each contain 
useful displays for monitoring and controlling functionalities within HQi.  

The first tab is the Instant recall recorder tab, which provides you with information about all prior calls incoming and 
outgoing.  The  amount  of  time  these  calls  are  saved  for  is  adjustable  within  the  admin  tab  of  the  FlexGate  web 
configuration page. It can be set for as little 1 hour to as long as 2 weeks. The recordings may also be saved to the 
local computer.  To  save  recordings  just  highlight  either the call  or  calls  to  be  saved  and select the  save  button.  To 
playback a call, highlight the call and select the play button. Sometimes there might be a situation when many calls are 
coming in and the operator will need to select a call to playback. The list of call is set to automatically update. If the 
operator needs to stop the auto update just uncheck the box in the lower left labeled auto update. 

Figure 5-4: The SIP phone control. 

This dial pad is used to manage SIP 

and traditional phone line calls.

 

Summary of Contents for FlexGate 47800A-FLXG

Page 1: ...Last Updated on December 21 2021 Rev 36 FlexGate User Guide Copyright 2021 RAVEN ELECTRONICS CORPORATION 4655 Longley Lane Reno 106 Nevada 89502 ...

Page 2: ...2 12 The Relay Module Interface 17 2 13 The SIP Endpoint 18 2 14 The SIP Conference Channel Interface 19 2 15 The RTP Unicast Interface 20 2 16 The Voter Interface 21 2 17 The Zello Interface 22 3 Creating Communication Patches 23 4 Configuring ESChat 24 5 Using HQi 25 5 1 HQi Introduction 25 5 2 The User Interface 25 5 2 1 Interfaces 26 5 2 2 Patches and Multiselects 26 5 2 3 SIP Controls 27 5 2 ...

Page 3: ...m 35 6 2 3 The IO action item 35 7 Troubleshooting 36 7 1 On the website all of my interfaces are showing 0 0 36 7 2 My HQi Client interface isn t displaying any interfaces or patches 36 7 3 I created a new interface but it isn t displaying on my HQi Operator s screen 36 ...

Page 4: ...t of the FlexGate to start the unit Wait at least three minutes to ensure the machine has completed booting 3 Connect a CAT 5 Ethernet cable to the NIC0 port Connect the other end to a Windows PC When plugged into NIC0 there should be a solid green LED and a blinking yellow LED 4 On the PC used to configure to the FlexGate system navigate to Control Panel Network and Internet Network Connections C...

Page 5: ... or attempt to access the FlexGate at address http 192 168 100 2 7 Figure 1 shows the log in screen for the FlexGate Configuration webpage Use the default username Admin and password 123456 to login 8 Click the Network link at the top right of the page Note It is possible to reconfigure the default login credentials You can do so by clicking on the admin tab shown in the top right of the web inter...

Page 6: ... for NIC0 and NIC1 e Secondary DNS Optional Enter a Secondary DNS address for NIC0 and NIC1 10 Click the Submit button Disconnect the FlexGate from your PC and connect the FlexGate unit to a local switch or router using the NIC1 port You should now be able to access the FlexGate unit from any computer on the same network by using a browser to navigate to the IP address you supplied for NIC1 11 Use...

Page 7: ...creen for the FlexGate web configuration tool The left side displays the different interfaces that are available The right side of the screen displays the interfaces that have already been created Note If you don t have any interfaces listed or they mistakenly show an incorrect number of interfaces allotted please refer to the troubleshooting section When traversing through interface configuration...

Page 8: ...alue is 0 0dB Receive Gain o The amount of gain volume in dB to add to the audio that is coming from the interface o Appropriate values are 20dB to 10dB o The default value is 0 0dB TX Audio Delay o The amount of time in milliseconds to buffer before sending the audio to the transmitter This allows the radio time to key up before transmitting o The appropriate values are 0ms to 1000ms Talk Group I...

Page 9: ...andler interface Currently supported actions include Generating and transmitting a synthesized voice message to any other interface within FlexGate Setting a pin on an IO module to high 5v or 12v to activate external devices For more information on the Action Plan interface see Chapter 6 Creating and Using Action Plans Figure 2 1 The configuration screen for the Action Plan interface ...

Page 10: ... Earthquake messages If a CAP alert is received that matches the conditions set the specified Action Plan will be triggered See Chapter 6 Creating and Using Action Plans for more information Depending on the Alert Type selected different fields will be provided for the user to specify the conditions for activation For Earthquake Alerts the box s latitude and longitude must be entered in the Admin ...

Page 11: ...remaining settings are for a SIP Account assigned to the FXO For information regarding the SIP settings please refer to Section 2 13 Paging from a POTS Line DTMF paging from a telephone system to a radio can be accomplished by using the FXO module First the paging tones must be created in the admin page of the FlexGate web configuration pages A DTMF pattern must also be assigned to each individual...

Page 12: ...this interface is associated with Blades are numbered from 1 to 11 starting with the top blade in a FlexGate system o Note If the blade is connected via USB to a PC use a blade number of 32 Channel o Which physical port on the blade the phone line is connected to o Possible values are 1 8 Switch Access DTMF Code o The dial code for accessing the switch The remaining settings are for a SIP Account ...

Page 13: ...The password that this HQi operator will provide to log into this specific interface Available Interfaces o In the top box you will see all interfaces that this HQi Client does not already have the ability to control You can select multiple interfaces from the top box and then add them to the Controllable Interfaces list Interfaces that are not controllable will not be sent to the client Available...

Page 14: ...view multiple cameras at a time as seen in Figure 2 8 Explanation of Fields Name o Something to identify the Camera stream by Camera Stream Address o The link to the camera s RTSP or HTTP stream Username and Password o If the stream requires credentials you can enter them here or if you know the proper format for providing them in the URL you can provide it in the stream address Figure 2 7 The con...

Page 15: ...hen you wish to have an IO action within an Action Plan See Chapter 6 Creating and Using Action Plans for more information Each pin can be configured for input or output mode Output pins can be set to output either 5v or 12v in order to trigger external devices Input pins can be configured to trigger Action Plans when their threshold voltage is received Figure 2 9 The configuration screen for an I...

Page 16: ...re or 4 wire transmission mechanism Receive Impedance o This can be changed from the defaulted 600 Ohm to High Impedance Enable DTMF Detection o Makes it so the M4x channel can detect DTMF and use those numbers to dial out or patch interfaces together PTT Hold On o Amount of time PTT stays on after the call ended PTT Delay o Amount of time before PTT is asserted after a call is started High Pass F...

Page 17: ... The IP address of the home site and is usually associated with the smallest channel number at a home site Bind To Address o The IP address of the network adapter that is associated with the NEXEDGE Trunked System Jitter Buffer Depth o For advanced use only Default value is 60 Reregister Time min o The reregister time prevents the NEXEDGE System from deregistering for being idle Emergency alert Re...

Page 18: ... trigger external devices Each Relay Module Interface corresponds to one port on the two port Relay module Each port typically has 4 available relays When relay 1 is open pins 1 and 2 are bridged See Chapter 6 Creating and Using Action Plans for more information on interfacing with the Relay Module interface Figure 2 12 The configuration screen for the Relay Module interface ...

Page 19: ...e SIP devices connected with this endpoint Sip Registration User Name o This needs to match the username under your SIP server Sip Password o This needs to match the password under your SIP server Sip Domain or IP Address o The domain or IP Address of the SIP server Your binding IP address needs to be able to reach this address Sip Port o TCP port for the SIP signaling This is usually left at the ...

Page 20: ... Conference Channel is rebroadcasted to all interfaces that are patched with the channel as well as all SIP devices that are in a call with the channel s associated SIP account Explanation of Fields The fields for this interface are typical SIP settings For more information see Section 2 13 The SIP Endpoint Figure 2 14 The configuration screen for the SIP Conference Channel interface ...

Page 21: ...ss of the remote RTP Endpoint Remote Port o The remote port for the FlexGate to receive RTP packets on Local IP Address o The address of the local network interface card that will send receive traffic on This will be the NIC port setting on the FlexGate Local Port o Local port for the FlexGate application to receive RTP packets on Zone Call Link o Start Stop patches such as an all call when multip...

Page 22: ... box if there will be more than one blade used for voting In this case port 8 of blade 1 will need to be cascaded to port 1 of the next blade Auto Transmitter Steering o This check box is used to give the voter the ability to auto steer to last receiver Channel Types o Repeater This is used for a port to have the ability to receive audio but also transmits out if a console with priority has been e...

Page 23: ...ccount If using the Zello cloud server this network will auto populate Most people do not have to change this TLS o This is the Transport Layer Security If using a Zello cloud account this will auto populate Most people do not change this Username o The name of the user account that this interface will log in to This account will serve as a bridge between the FlexGate and Zello so this account mus...

Page 24: ...ch Interfaces that are not within any patches will be listed in the Available section on the left The In Patch section on the right will list which interfaces are located in the patch selected from the dropdown box There is no limit to the number of interfaces that can be in a patch To add interfaces to a patch first select the patch you wish to add them to from the dropdown box Then select the in...

Page 25: ...reated for you in the ESChat portal 2 Create an RTP Session in the FlexGate web configuration portal 3 Enter the name of the ESChat channel 4 Entering a Talk Group ID is for organizational purposes only and considered an option 5 Enter the remote IP address that Raven gave you 6 Using the ports assigned from the ESChat portal enter them in the proper areas 7 Then select the submit button 8 Now usi...

Page 26: ...ce Once logged in the operator has the ability to control a variety of functions through the UI For assistance in configuring an HQi client please refer to section 2 7 The HQi Client Interface page 12 5 2 The User Interface When the HQi Client is launched you will be prompted to enter the IP address of the FlexGate server as well as the username and password that was configured on the configuratio...

Page 27: ...or the interface 5 2 2 Patches and Multiselects On the left side of the interface are the Patches and Multiselect tabs Each HQi Operator will only be able to view patches that they have been configured to control in the configuration website Clicking on a patch will select it enabling the operator to receive audio from that patch The operator can also click on the microphone to transmit audio to t...

Page 28: ...ld music will be played to the other line The mute button is represented by a microphone with a line through it This button prevents audio from being transmitted to the other party while it is toggled The transfer button is represented by a curved arrow This will have the SIP server transfer the other party to the number in the text box ending our connection with them 5 2 4 The Lower Display Panel...

Page 29: ...his tab type the talk ID number of the device in the To box and then the type of message Now type your message and hit send Any messages sent to you will also be shown in this tab Note It is not currently possible to know whether your message recipient has received your message Figure 5 5 Instant Recall Recordings Figure 5 6 Kenwood NXDN Text Messaging ...

Page 30: ...is used to either activate or deactivate any relays that are associated with FlexGate This tab is used exclusively for the emergency button feature on a Kenwood NXDN radio Once a user has activated the emergency feature on the radio the interface tab will flash red and it will also give an audible alert until the dispatcher has resolved the issue by responding to the emergency Figure 5 7 The SIP W...

Page 31: ... in the top right of the application Here you can make all changes to the individual HQi account In the event that the system your HQi client is installed on has multiple NICs you can select which one you wish to bind to in the Network Settings Figure 5 11 The options menu icon Figure 5 10 Emergency alert tab ...

Page 32: ...hour clock PTT Toggle o This is primarily used for monitors that are being used as touchscreens When you key a resource one click will key and the next dekey Instead of using a click and hold PTT Keybind o This is used to define another type of button or foot pedal for keying Monitor Dispatch Traffic o This feature is used for monitoring other dispatcher traffic when checked Microphone o This is u...

Page 33: ...u will see them listed below the dial pad To change which SIP call you are controlling simply click on the one you would like to control While you are controlling one SIP call all of your other SIP calls will not receive any audio If your SIP server supports placing calls on hold you can optionally place a call on hold before you switch to a new one by clicking on the hold button indicated by the ...

Page 34: ...aces with SIP Accounts Certain interfaces can be linked to their own SIP extension You can configure these settings in the configuration website under each interface s Edit page If one of the interfaces an HQi client can control is SIP registered a green phone pad and the SIP extension will be displayed on the interface If the interface had SIP registration parameters provided but was unable to re...

Page 35: ...devices 6 2 Creating an Action Plan Before you can create an Action Plan you ll want to make sure that you have any other pertinent interfaces configured already For example if your Action Plan will include a Text To Speech action then you should have the destination interface created beforehand Alternatively if you want an action that sets an IO pin an IO module interface should already be config...

Page 36: ...ure 6 4 They are INTENSITY o The expected intensity to be felt at the current location The box s current location is specified in the Admin page on the FlexGate s Web Config TWARN o The amount of time in seconds until shaking is expected to occur 6 2 3 The IO action item The IO action item configuration consists of the Target Interface and Pin States fields The Target Interface field specifies whi...

Page 37: ...don t have access to any interfaces or patches You must grant access to both of these on the configuration website under the Edit page for each particular HQi interface It is recommended that you only give HQi clients access to interfaces that you want them to be able to modify For more information see Chapter 2 7 The HQi Client Interface 7 3 I created a new interface but it isn t displaying on my...

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