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Limited Warranty
15 Days Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase, Rattan's return policy allows
you to return the product purchased on the authorization channel
within 15 days counting from the date of receipt of shipment, and
request are fund from the authorization Channel.Note:Express shipping
cost is non-refundable.
To be eligible for a return, your item must be in the same condition that
you received it, unworn, unused, and the bike must have less than ten
(10) miles on the odometer, be free of any wear and tear, dirt, dust,
fragrance, or any other signs of use and must include all items that
were inside the box (charger, keys, hardware, etc.).
Over 15 days: Return is not acceptable; Accept exchange new product
or partial refund. We will deduct the shipping fee or restocking $180/pc
when we are making a refund for non-defective products and non-
longer needed products.
For the return request, Rattan is not responsible for lost packages due
to the carrier, or products received that can not be verified. Received
products that have damage determined to have been caused by the
end-user maybe subject to denial of the return request.
To Qualify For A Refund, All The Following Conditions Must
Be Met:
1. A Return Merchandise Authorization (MA) must be requested from
Rattan ebike within 15 days from the date of receipt of shipment. To
requestan MA, contact Rattan Service Team at
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to
validate proof of purchase.