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Bike won’t work
FAQ
Q1: What if the e-bike arrived missing accessory or broken part?
A1: Please take a photo and send to Rattan ebike Support Team by
sending e-mail:
and Rattan ebike Support
Team will reply you soon and send correct accessory or part
replacement.
Q2: Will my bike arrive assembled?
A2: Your bike will arrive mostly assembled. We`ll also provide the tools
and a comprehensive assembly video for the rest part.
Q3: What can I do if something goes wrong with my e-bike during the
warranty?
A3: We believe that communication is the best way to solve the pro-
blem. Please contact us in time. To help you solve the problem as
quickly as possible, please describe the problem in detail and
provide photos/videos with your order ID.
Possible Causes
Most Common Solutions
Insufficient battery power
Charge the battery
Battery hasn’t been turned on
Plug the key and turn it to the end to
activate the battery and try again
Battery not fully seated in tray Install battery correctly
Faulty connections
Clean and reconnect connectors
Brakes are squeezed
Adjust the brake pads and brake
discs
Battery non-functional
Test the battery voltage with multi-
meter and contact us