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Troubleshooting
Problems
Most Common Solutions
Battery cannot be
charged
1. Use a multimeter to check if the battery
still have voltage.
2. Check if the charger indicator is normal.
(Red light means charging, green light
means fully charged.)
3. Check the battery case see if it is damaged,
if so, stop using the battery and contact us.
The brakes make
abnormal noise
Adjust the brake pads and brake disc.
Motor makes
abnormal noise
Contact us with a video to show the condition
and sound.
The tires got flat or
could not be inflated
The tires will not be filled with air. Ride the bike
after inflating the tires. ( The pumping range is
21-25 psi )
Find your device, click connect,
then click confirm to bind your
bike.
After login, click the add device
button to enter the search page.