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A

PPENDIX 

B:

 

F

REQUENTLY 

A

SKED 

Q

UESTIONS

 31 

 

 

 

Appendix B: Frequently Asked Questions 

 

Q

UESTION

A

NSWER

What is USTIP? 

USTIP is the easiest, fastest, most reliable way to remotely access 
and manage multiple servers connected to a Paragon II - no matter 
where you are or where your servers are located.  

How does USTIP 
work? 

USTIP connects to the Cat5 Paragon switch. Using Raritan’s 
powerful frame-grabber and compression technology, it captures, 
digitizes, and compresses the video signal before transmitting to a 
remote PC. 

What level of control 
does a USTIP remote 
user have over attached 
Target Servers? 

The remote user has direct access and total control of target servers 
for maintenance, administration, and troubleshooting, from running 
GUI applications to BIOS-level troubleshooting, and even rebooting.

Remote Access 
Software has been 
available for a long 
time. What makes 
USTIP different? 

 

With USTIP, the USTIP software runs only on the USTIP unit itself, 
not on each individual Target Server. Traditional Remote Access 
Software solutions require software to be loaded and running on 
each Target Server, which must offer a supporting Operating 
System. This can create compatibility, performance, and reliability 
issues on mission critical Target Servers.  

What remote access 
connection methods 
can USTIP 
accommodate? 

USTIP provides network administrators with a choice of remote 
access via Internet, LAN/WAN, or dial-up modem. That means 
servers can be accessed both in and out of band, so remote access to 
mission-critical target servers is always available - even if the 
network is down. 

What types of 
computers can USTIP 
remotely control? 

USTIP connects directly to Paragon, and therefore supports SUN, 
Mac, Serial, etc.  

Is special software 
required for the Remote 
PC? 

Use USTIP with Raritan Multi-Platform Client or Raritan Remote 
Client; please speak with your Raritan reseller for additional 
information. 

Which Raritan KVM 
Switches will work 
with USTIP? 

Currently, USTIP is supported with the Paragon II line of switches. 

Can I continue to 
access my KVM 
configuration locally?  

Yes. USTIP features a special Direct Analog User port for direct 
access to the KVM configuration. This pass through port provides an 
additional local access point, which is especially important for single 
user switches or for providing critical access to servers if the 
network is down.  

Does USTIP support 
LDAP/RADIUS? 

No; it must be part of a Paragon configuration, and requires the 
Paragon username and password.  

Summary of Contents for P2-USTIP1

Page 1: ...USTIP P2 USTIP1 P2 USTIP2 Release 1 2 User Guide Copyright 2006 Raritan Computer Inc PII 0J E April 2006 255 30 6000...

Page 2: ...This page intentionally left blank...

Page 3: ...t 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency...

Page 4: ...fications Ensure sufficient airflow through the rack environment Mount equipment in the rack carefully to avoid uneven mechanical loading Connect equipment to the supply circuit carefully to avoid ove...

Page 5: ...ish a Connection 14 Note to CommandCenter Users 15 Chapter 3 Operation Administrative Functions 17 Accessing the Administrative Functions 17 Local Admin Console 17 Remote Admin Console 18 Navigating t...

Page 6: ...n Console 17 Figure 11 Admin Icon in Navigator 18 Figure 12 USTIP Main Menu 18 Figure 13 Configuration Menu 19 Figure 14 Network Configuration Screen 19 Figure 15 USTIP UserStation Configuration Scree...

Page 7: ...ur keyboard monitor and mouse to the M unit and provides an intuitive On Screen User Interface for accessing attached servers or the Enhanced User Station P2 EUST providing all of the P2 UST features...

Page 8: ...2 USTIP USER GUIDE Product Photos Figure 1 Front and Rear Views of the P2 USTIP Figure 2 P2 USTIP1 Unit with Paragon UMTs Figure 3 P2 EUST P2 UST and P2 USTIP1 Units...

Page 9: ...isplay High performance mouse tracking and synchronization Reliability External modem using a dedicated modem port allows servers to be accessible even if network is unavailable Security SSL 128 bit R...

Page 10: ...A user console consisting of a PS 2 keyboard PS 2 mouse and VGA monitor directly attached to USTIP to control target servers locally not through the network Single port USTIP models USTIP1 allow conn...

Page 11: ...0Hz 720x400 85Hz 1152x864 70Hz 800x600 56Hz 1152x864 75Hz 800x600 60Hz 1280x960 60Hz 800x600 72Hz 1280x1024 60Hz 800x600 75Hz 800x600 85Hz Windows XP Settings On target servers running Microsoft Windo...

Page 12: ...computer Note In many Linux graphical environments the command CTRL ALT plus sign key will change the video resolution scrolling through all available resolutions that remain enabled in the XF86Config...

Page 13: ...ed and the two mouse pointers will not appear in sync if you attempt to control a Macintosh server via USTIP in dual cursor mode Configuring Network Firewall Settings If you wish to access USTIP throu...

Page 14: ...To access the Serial Admin Port use HyperTerminal to configure specific settings with the following steps A In Windows click on the Start menu in the lower left corner then click Programs Accessories...

Page 15: ...Figure 6 USTIP Wizard Screen 3 Press the letter B on the Local Admin Console keyboard to begin the USTIP Setup Wizard 4 The Network Configuration Screen appears Figure 7 USTIP Network Configuration S...

Page 16: ...hrough the default port 5000 or the non default port configured above 6 Press CTRL S to save entries The Main Menu will appear 7 On the Main Menu select R Restart or shutdown the USTIP and press ENTER...

Page 17: ...NSTALLATION 11 C Click OK D Click Terminal Setup In the Terminal Settings window ensure the option Keypad application mode is checked this option must be specified for most laptop computers 7 Click OK...

Page 18: ...nts All installations of Raritan MPC require Sun Microsystems Java Runtime Environment JRE version 1 5 0_03 or greater You may need some configuration depending on your OS and browser configuration in...

Page 19: ...download and execution of ActiveX controls Note The IE default security setting of Medium is sufficient 4 In the Internet Explorer Address bar type the IP address assigned to the USTIP Press ENTER to...

Page 20: ...isplay of connection attempts and other significant system events Figure 9 RRC Window The Navigator displays any known Raritan networked appliances in a single view Select Connection New Profile to cr...

Page 21: ...ulti Platform Client and Raritan Remote Client User Guide available on Raritan s Website http www raritan com support sup_prdmanuals aspx or on the Raritan User Manuals Quick Setup Guides CD ROM inclu...

Page 22: ...16 USTIP USER GUIDE...

Page 23: ...istrator privileges Local Admin Console Figure 10 USTIP Admin Console Power ON the USTIP unit via the power switch on the back of the unit Note The default USTIP login user name is admin with the pass...

Page 24: ...the Admin path entry displayed on the Navigator for the USTIP unit you wish to configure Figure 11 Admin Icon in Navigator Navigating the Administrative Menus Figure 12 USTIP Main Menu To activate a...

Page 25: ...me is USTIP Enable Ethernet Interface Designates whether USTIP should enable its Ethernet adapter as active default YES Note Network connections must be 10BASE T or 100BASE TX Ethernet Line Speed Dupl...

Page 26: ...user will be prompted to terminate the Local user session when attempting to connect to the same USTIP unit If you set Port Priority to Local a Local user automatically terminates a Remote user sessi...

Page 27: ...on security in place during remote KVM data transfer SSL authentication data encryption default This mode secures user names passwords and KVM data 128 bit Secure Sockets Layer SSL protocol provides a...

Page 28: ...ill fail 8 Press Tab once and retype the private key in the Confirm private key field 9 Press CTRL S on your keyboard to save the private key A confirmation message appears 10 Restart the USTIP device...

Page 29: ...d to the selected quantity The lower the bandwidth allowed the slower the performance that may result Maximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by...

Page 30: ...TIP time date should be automatically synchronized with the time date of an external SNTP server Primary Server IP Address IP address of first SNTP server to attempt time synchronization Secondary Ser...

Page 31: ...allow or deny specific IP Addresses or ranges of IP Addresses to connect to the USTIP unit If entering a range of IP Addresses type the starting and the ending IP Address values in the Start and End...

Page 32: ...h you want to save the Syslog in the Remote Syslog Server IP field specify the information to save in Syslog Priority Threshold for example Notices Debugs Emergency messages etc and select the categor...

Page 33: ...y system startup and shutdown and all errors that occur with the date and time of each event Please see Appendix C Troubleshooting for a listing of error codes with their meaning and suggested solutio...

Page 34: ...P Initialization screen Figure 24 USTIP Main Menu Diagnostics To view the USTIP Diagnostic Console press D at the Main Menu Please do not activate the Diagnostics screen unless you are fully trained a...

Page 35: ...6A Remote Connection Network 10BASE T 100BASE TX Ethernet Modem Dedicated Modem Port Protocols TCP IP UDP NTP Syslog DHCP HTTP HTTPS SSL Raritan Remote Client RRC Software Operating System Requiremen...

Page 36: ...nect from Admin Port to local PC port KVM Switch Specifications Supports KVM switches utilizing an On Screen User Interface including Raritan s Paragon Z Series MasterConsole MX4 and MasterConsole II...

Page 37: ...System This can create compatibility performance and reliability issues on mission critical Target Servers What remote access connection methods can USTIP accommodate USTIP provides network administr...

Page 38: ...e login using USTIP No only single login A double login exists if you use IP Reach with Paragon Is there Web Based Access Remote access can be obtained via a web browser to the USTIP1 s IP address Con...

Page 39: ...down to 20kbps Can I perform a Dial up modem connection to USTIP over a PBX line No Modems require an analog telephone line Can I use USTIP within my local network USTIP can be used in any computer ne...

Page 40: ...34 USTIP USER GUIDE...

Page 41: ...nistrator s instructions Ensure that your user profile has network access enabled and that USTIP is configured to enable a network interface Ensure that the communication port chosen by the network ad...

Page 42: ...Server from a Direct Analog User Console is shared on a first active keyboard mouse input basis with any remote users who may be currently connected Ensure that no remote users are currently attemptin...

Page 43: ...s on the Status Bar to determine CAPS key status for the Target Server If a local user at the Direct Analog User Console s keyboard has changed a Lock key status Caps Lock Num Lock or Scroll Lock on t...

Page 44: ...ind the two mouse pointers out of sync at any time click Synchronize Mouse or simultaneously press the keys CTRL ALT S This will manually re align the two pointers Adjust the motion of the Target Serv...

Page 45: ...etting the mouse acceleration to none and the mouse speed to slow USTIP Mouse Pointer and the Target Server Mouse Pointer do not sync up in certain Windows NT Administration screens like the NT log on...

Page 46: ...d with Video Settings on the USTIP toolbar Video auto sensing slows remote viewing of the reboot process and makes it difficult to send BIOS access keystrokes to the Target Server from a Remote PC bec...

Page 47: ...dard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values When viewing a Target Server remotely the video image is filled with moving block of incorrec...

Page 48: ...e Below is a list of location codes the last four digits of an error code and their meanings ERROR CODE LAST 4 DIGITS MEANING RECOMMENDATION 0001 0003 Memory allocation error Reboot USTIP Make sure th...

Page 49: ...Ethernet controller could not be found There is a problem with the USTIP hardware 0012 The modem could not be found Power off the system and make sure the frame grabber card is inserted firmly If the...

Page 50: ...listen process failed Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0023 SSL write f...

Page 51: ...Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0040 Resource allocation error Reboot USTIP Make s...

Page 52: ...l 81 03 3523 5991 Fax 81 03 3523 5992 Email sales raritan co jp http www raritan co jp Raritan Computer Japan Osaka Office Honmachi Phoenix Bldg 8F 1 15 8 Nishihonmachi Nishi ku Osaka Japan 550 0005 T...

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