Raritan Dominion SX16, Installation And Operation Manual, Page: 160 / 162

146 D
OMINION
SX I
NSTALLATION AND
O
PERATIONS
M
ANUAL
Q
UESTION
A
NSWER
Can I assign specific port access to a
specific user? Yes, but only if the user is NOT an Administrator. Administrator will
always have access to all the ports.
Sometimes when I try to log on, I see
a message that states my “login is
incorrect” even though I am sure I am
entering the correct User Name and
Password. Why is this?
There is a session-specific ID that is sent out each time you login to the
unit. This ID has a time-out feature, so if you do not login to the unit
before the time-out occurs, then the session ID becomes invalid.
Performing a <
Shift-Reload> refreshes the page from the unit, and not
from the now-expired cache. Similarly, you may close the current browser,
open a new browser, and login again. This provides an additional security
feature so that no one can recall information stored in cache to access the
unit.
What should I do if the browser
returns with the message that the
device timed out?
Try reloading using < Shift-Reload> . If this does not work, check your
network connections and network status. You may also want to ping the
console or perform a route print (as described in other FAQs) to ensure
that proper network communication is occurring. If a web page does not
load to your browser, there are probably network difficulties that are
preventing the page from loading.
How do I upgrade the Dominion SX
software?
Software upgrades are easy to perform on the unit. In the Main Menu
screen, click “
Upgrade ” and then follow the prompts. You will need to
enter the “ IP Address ” and “ File Path ” to perform the upgrade.
What if I forget or lose my password?
Any Administrator can assign any user (Administrator, Operator, or
Observer) a new password if it is forgotten or lost.
Important: If there is only one Administrator, and he/she forgets his/her
password, then the unit must be factory-reset and re-configured from the
initial set-up screen. In this case, all saved values would be lost.
Is there any way for me to optimize
the performance of Microsoft Internet
Explorer if it is my preferred Web
browser?
To improve the performance of Microsoft Internet Explorer when
accessing the console, disable
JIT compiler for virtual machine
enabled, Java logging enabled, and Java console enabled. Select
Tools
→
Internet Options
→
Advanced from the main menu. Scroll
through the list until you see the above items and make sure that they are
disabled.
I am having trouble using the 128-bit
SSL on the unit. Do you know what
might be causing this?
It is likely that the browser you are using does not support 128-bit SSL
encryption. Depending on the version of browser installed on your
workstation, you may need to either (1) install a 128-bit SSL compatible
version of your browser, or (2) upgrade your current browser to be 128-bit
SSL compatible. Refer to the browser manufacturer’s web site for
instructions.
Sometimes when I am trying to dial-in
to the unit or when I am connected to
the unit via the modem and I lose my
connection, if I immediately try to
dial-in again, I can’t get connected.
However, if I wait for a few minutes,
the dial-in is successful. Why is this?
In this case, “a few minutes” is the key: The modem has a pre-defined
"clean up time" after every connection ends. It does not matter whether the
connection is dropped, severed, or intentionally closed by the user. The
modem will take about one minute to re-cycle itself to be ready for the
next incoming call.