Raritan Dominion SX16, Installation And Operation Manual, Page: 155 / 162

A
PPENDIX
J: T
ROUBLESHOOTING
141
Appendix J: Troubleshooting
Problems and Suggested Solutions
Page Access
P
ROBLEM
S
OLUTION
Server Unreachable If a unit appears to be unreachable by a given browser, please run through the
following troubleshooting list:
•
Verify that the unit is powered on.
•
Verify that the unit is properly connected to a network.
•
Ping the unit from a computer on the same network to ensure that network
communication with the unit occurs.
•
Should the ping fail, contact your network administrator. There may be a
problem with your network configuration that is preventing communication
with the unit.
•
Should the ping succeed, consult the following topics.
DNS Error/Server Unreachable When attempting to connect to the Dominion SX URL using Microsoft IE, a web
page may appear indicating a DNS error and reading that the server is
unreachable.
•
Remove any installed Dominion SX certificates and restart the browser.
Unsupported Encryption The unit supports only 128-bit SSL encryption.
•
In Internet Explorer, view Help
→
About Internet Explorer and determine
the maximum SSL bit strength for the browser. If it is not at the desired
strength, it is recommended that the browser be upgraded.
•
In Netscape, view Communicator
→
Tools
→
Security Info
→
SSL v3.0
Configuration and ensure that 128-bit SSL is supported
Number of Users Exceeded
The unit has a security measure that allows only a specific number of login pages
to be authenticated at any given time. Should this number be reached when
attempting to login to the unit, a pop-up window will be displayed indicating that
the maximum number of users is exceeded. This is normal behavior for the unit.
•
Wait for a few minutes and attempt to login again. Note that you may need
to refresh or <
Shift+Refresh > your browser to successfully log on.