DocNo.050-0001 - Troubleshooting - Induction GENERIC
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Interference with and repairs to the hob MUST NOT
be carried out by unqualified persons. Do not try
to repair the hob as this may result in injury and
damage to the hob. Please arrange for repair by a
suitably competent person.
NOTE
: The induction hob is able to self-diagnose a number
of problems and can show this information to the user via the
hob control display. Error codes may be displayed if your hob
has developed a fault.
If your appliance reports an error or is not working, you may
be able to correct the fault by consulting the following.
Error code E2 is displayed
The electronic unit is too hot. Please check the installation of
the cooker, making sure that there is sufficient ventilation. In
extreme cases, if a cooking utensil has been allowed to boil
dry this error code may also be displayed. If in doubt please
contact your installer or a qualified repair engineer.
No display operation
Over voltage or loss of supply voltage to the cooker. If in
doubt please contact your installer or a qualified repair
engineer.
Error code U400 is displayed
The cooker has been incorrectly connected. The control will
switch off after approximately 1 second and the error code
will be permanently displayed.
Consult your installer or a qualified repair engineer.
Error code Er followed by a number is displayed
The appliance has developed an internal technical fault that
cannot be rectified by the user.
Consult your installer or a qualified repair engineer.
The fuse blows or the RCD trips regularly
Please contact your installer or a qualified repair engineer.
The cooker will not switch on
Has the wiring system in the house blown a fuse or tripped an
RCD?
Has the cooker been correctly connected to the mains
supply?
The induction hob is noisy
When using the induction hob there may be some ‘noise’
emitted from the pan. This is normal and may be most
noticeable when cooking on high power settings or if 5 pans
are used simultaneously. The type of pan may also contribute
to induction ‘noise’.
The cooling fan
The induction hob incorporates a cooling fan. This cooling
fan is active when either the grill or the oven(s) are on. Under
certain conditions, the cooling fan may remain active when
the grill or oven(s) are switched off. This is normal and the fan
will switch off automatically.
The fascia gets hot when I use the oven
If the fascia becomes excessively hot when the cooker is in
use then the cooling fan may have failed. Should this occur
please contact your installer, a qualified repair engineer or
Customer Service to arrange for its repair.
A crack has appeared in the hob surface
Disconnect the cooker immediately from the power supply
and arrange for its repair. Do not use the cooker until after the
repair.
My hob is scratched
Always use the cleaning methods recommended in this
guide, and make sure that the pan bottoms are smooth and
clean.
Marks from mineral deposits from water or food can be
removed with a cleaning cream. However, tiny scratches are
not removable but will become less visible in time as a result
of cleaning.
The oven fan is noisy
The note of the oven fan may change as the oven heats up –
this is perfectly normal.
Grill not cooking properly
Are you using the pan and trivet supplied with the cooker?
Is the pan being used on the runners, not the floor of the
compartment? Is the grill tray pushed back fully to the ‘back
stop’ position?
The knobs get hot when I use the oven or grill. Can I avoid
this?
Yes, this is caused by heat rising from the oven or the grill,
and heating them up. Do not leave the oven door open. Make
sure that the grill pan is pushed right back to the ‘back stop’
when grilling.
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Always grill with the grill compartment door open.
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DO NOT leave the oven door open.
If there is an installation problem and I don’t get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call-outs if
they are correcting work carried out by your original installer.
Therefore, it’s in your own interest to keep track of this
installer so that you can contact them as required.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven. Check
that you are using the recommended temperatures and
shelf positions – see the oven cooking guide. Then adjust the
settings according to your own individual tastes.
7. Troubleshooting
