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INTRODUCTION

INTRODUCTION

Congratulations on the acquisition of your new gas fireplace and on 
becoming a RAIS customer! You have chosen a gas fireplace where 
quality, design and function go hand-in-hand. 

This user manual is only a basic introduction to the use and 
maintenance  of  your  fireplace.  For  further  and  more  detailed 
information, please refer to the installation manual.

It is important to note that fireplaces can be dangerous if not used 
correctly. Therefore, we strongly recommend that you read this user 
manual and the installation manual thoroughly before using your 
fireplace.

In this manual, we will go over the basic steps for using your 
fireplace. We will also provide you with some maintenance tips that 
will help extend the life of your fireplace and ensure that it functions 
optimally.

Always remember to follow the instructions in the manual when using 
your fireplace. If you are unsure about anything, please contact a 
professional for assistance.

Follow us on all of our digital platforms to get the latest tips, know-
how and inspiration.

Thank you for choosing to use our product. We wish you many cosy 
and safe moments in front of your fireplace!

The user manual covers the following models:

– Visio 70 F, Visio 70 LC, Visio 70 RC, Visio 70 3S
– Visio 90 F, Visio 90 LC, Visio 90 RC, Visio 90 3S 
– Visio 160 F, Visio 160 LC, Visio 160 RC, Visio 160 3S 
– Visio 70 RD, Visio 70 T 
– Visio 90 RD, Visio 90 T 
– Visio 100 F, Visio 100 LC, Visio 100 RC, Visio 100 3S
– Visio 100 RD, Visio 100 T

Please read these instructions carefully so that you get the most out 
of your new gas fireplace.

INTRODUCTION TO THE USER MANUAL

INSTRUCTIONS FOR USING QR CODES 

You will find QR codes with links to video guides in 
several places within the user manual.

For using the QR codes, simply open the camera on 
your phone and point it at the code. You will then get 
the option to open a link to the video guide.

Summary of Contents for Visio 70 F

Page 1: ...VISIO GAS USER MANUAL GB...

Page 2: ...1st edition 10 05 2023...

Page 3: ...e fire How to switch off the fire Flame height adjustment Operating modes Auxiliary function secondary burner function Countdown timer for switching off the fire Setting the light strength Setting the...

Page 4: ...s in the manual when using your fireplace If you are unsure about anything please contact a professional for assistance Follow us on all of our digital platforms to get the latest tips know how and in...

Page 5: ...NUMBER The serial number is the gas fireplace s identification number and must be used when making any enquiries relating to the fireplace s warranty Find the gas fireplace s serial number on the top...

Page 6: ...first time in the year Old or flat batteries should be removed immediately If old flat batteries are left in the device they can overheat leak and or explode NEVER expose batteries this includes when...

Page 7: ...the valve and receiver must be connected before switching on If this is not connected the electronic system may be damaged INTRODUCTION REMOTE CONTROL OPTIONS There are 2 options for operating a RAIS...

Page 8: ...o press the down arrow button or minus icon on the PUCK on the remote control 3 Hold the button in until you see the word conn on the remote control Then release the button The remote will then count...

Page 9: ...select a figure that is equivalent with a weekday e g 1 Monday 2 Tuesday 3 Wednesday etc 3 While it flashes Press buttons and at the same time Hour setting flashes 4 Select the hour by pressing or 5 P...

Page 10: ...rst switch to high heat before going to low heat To get the absoulute minimum heat output the secondary burners should be turned off before activating low heat 2 To activate high heat double press the...

Page 11: ...ress the button or wait OFF Press the button until it disappears from the remote screen NOTE The set temperature for the thermostat mode is the temperature for the operating time in program mode If th...

Page 12: ...NOTE The fireplace has a delay in reaction The time delay is up to 6 minutes from the last motor turn The On temperature delay is 0 75 C The Off temperature delay is 2 C PROGRAM MODE Scan the QR code...

Page 13: ...ode and temperature for switching off for ALL SA SU and Daily Timer 1 2 3 4 5 6 7 When a new operating temperature Thermostat mode and temperature for switching off the fire has been set this becomes...

Page 14: ...er If the room temperature is higher than the set temperature the flame height will remain low for longer A cycle lasts for approximately 20 minutes The Eco mode can save up to 45 energy and will give...

Page 15: ...Press and hold the button until is displayed and HOUR flashes 2 Select the hour by pressing or 3 To confirm press the button The minutes setting now flashes 4 Select the minutes by pressing or 5 To co...

Page 16: ...g press or wait OFF Press until all 4 speed bars disappear SETTING THE CHILD LOCK ON 1 To activate the child lock press the and buttons at the same time If is displayed the remote control cannot be us...

Page 17: ...yed and they flash 2 Press and hold down the relevant button and hold for 10 seconds 3 The function icon continues to flash until activation is completed Activation is completed when the function icon...

Page 18: ...ill not be able to be lit again for 3 minutes FLAME HEIGHT ADJUSTMENT 1 Double click on the button to enter maximum mode fast 2 Double click on the button to enter minimum mode fast Note Flame goes to...

Page 19: ...llation instructions or used according to the user manual In case of failure to comply with statutory or recommended installation regulations and in the event of any owner made changes to the fireplac...

Page 20: ...moved by a soft brush Clean the pilot burner assembly using a soft brush and a vacuum cleaner Do not bend or straighten the thermocouple If the thermocouple is worn down we recommend changing it durin...

Page 21: ...lled CLEANING The fireplace should be cleaned of dust and foreign objects when you use it for the first time in the year and especially if the fireplace has not been used for a longer period You can d...

Page 22: ...llow the installation manual The decoration patterns of the fireplace are very crucial for the safety ignition and overall combustion of the fireplace Remove the ceramic logs as described in steps 1 3...

Page 23: ...button on the GV60 Combination Valve is set to AUTO Are the main and secondary burners burning for more than 30 seconds before it turns off Is there a flame by the ceramic logs 2nd thermocouple is int...

Page 24: ...rk Reversed polarity in 1st thermocouple wiring Incorrect pilot orifice if the valve has been converted from LPG to NG or vice versa F09 Fire is not responding No electric control of the fire The down...

Page 25: ...guides for our gas fireplaces Scan the associated QR code to see the manuals and video guides The manuals are available in other languages on RAIS s website MANUALS AND GUIDES APP AND WIFI MODULE INS...

Page 26: ...RAIS A S Industrivej 20 DK 9900 Frederikshavn Denmark www rais com...

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