Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
When you suspect an item is defective, please check the operator's manual for standard operation and trouble-
shooting techniques that may correct the problem. Additional information may be found on the M.T.H. Website.
Should you still require service, follow the instructions below to obtain warranty service.
First, e-mail, write, call or fax a M.T.H. Authorized Service Center (ASC) in your area to obtain Repair Authorization.
You can find the list of ASCs on the M.T.H. Website, www.mthtrains.com. Authorized Service Centers are required
to make warranty repairs on items sold only from that store; all other repairs may-- or may not be done at the store's
own discretion. If you did not purchase the item directly from the ASC, you will need to select a National Authorized
Service Center (NASC). These centers are compensated by M.T.H. to perform warranty service for any customer
whose repair qualifies for warranty service. A list of NASC retailers can be located on the M.T.H. Website or by
calling 410-381-2580. Should the warranty no longer apply, you may choose either an ASC or NASC retailer to
service your M.T.H. Product. A reasonable service fee will be charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic wrapping
material to prevent damage to the merchandise. There is no need to return the entire set if only one of the
components is in need of repair unless otherwise instructed by the Service Center. The shipment must be prepaid
and we recommend that it be insured. A cover letter including your name, address, daytime phone number, e-mail
address (if available), Return Authorization number (if required by the service center, a copy of your sales receipt and
a full description of the problem must be included to facilitate the repairs. Please include the description regardless
of whether you discussed the problem with a service technician when contacting the Service Center for your Return
Authorization.
Please make sure you have followed the instructions carefully before returning any merchandise for service.
Authorized M.T.H. Service Centers are independently owned and operated and are not agents or representatives of
M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for material left in their possession,
or work done, by privately owned M.T.H. Authorized Service Centers.
If you need assistance at any time email MTH Service at [email protected], or call 410 381-2580.
Limited One-Year Warranty
All M.T.H. products purchased from an M.T.H. Authorized Retailer are covered by this warranty provided the product
was manufactured within five years of the date of purchase. This warranty is for the original purchaser and is non-
transferable.
See our website
www.mthtrains.com
to identify an M.T.H. Authorized Retailer near you.
M.T.H. products may be registered online in advance of warranty work at
www.mthtrains.com/warranty
. The
original sales receipt and the conditions below must be met regardless of whether the product is registered on the
M.T.H. website in order to obtain warranty service.
M.T.H. products manufactured within five years from the date of purchase are warrantied for one year against defects
in material or workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and
traction tires. We will repair, replace, or credit (at our option) the defective part without charge for the parts or labor
if the following conditions are met: (1) the item is returned to an M.T.H. Authorized Service Center* (ASC) or
M.T.H. National Authorized Service Center (NASC) or M.T.H. Electric Trains Service Department, (2) was
manufactured within the previous five years and (3) was purchased within one year of the original date of purchase
from an M.T.H. Authorized Retailer. Products manufactured after the five year cutoff from the date of purchase are
not covered under any warranty by M.T.H. Electric Trains. The manufacture date of an item can be verified on the
item's detail page “shipping date field” on the M.T.H. website (www.mthtrains.com). This warranty does not cover
damages caused by improper care, handling, or use. Transportation costs incurred by the customer are not covered
under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and a
copy of the original sales receipt from an M.T.H. Authorized Retailer
, which gives the date of purchase. If you
are sending this product to an Authorized Service Center, contact that Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific
questions regarding the warranty may be forwarded to M.T.H. Directly.
* Authorized Service Centers (ASC) are only obligated to provide warranty service for any consumer who has
purchased the specific M.T.H. item from them that requires service work.
Service Department:
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia MD 21046-1532
