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Troubleshooting
n Troubleshooting
We do not expect you to have any problems with your SP-515, but if you do, the following suggestions might
help.
Problem
Suggestion
The handset does not work.
Move the handset closer to the base.
Be sure the phone line cord and AC adapter are correctly and securely con-
nected.
Be sure the battery pack is connected and charged.
Fully extend and raise the base’s antenna to a vertical position.
Return the handset to the base for 15 seconds, then try again.
If these suggestions do not solve the problem, try resetting the security code:
²
Place the handset on the base and make sure the CHARGING light is on.
Wait 15 seconds, then pick up the handset and press
PHONE
. The phone
should operate properly. If it does not, try the next step.
²
Unplug the AC adapter from the outlet. Wait 15 seconds, then plug the
AC adapter back in. Place the handset on the base and make sure the
CHARGING light is on. Wait 15 seconds, then pick up the handset and
press
PHONE
. The phone should operate properly. If it does not, try the next
step.
²
Remove the handset battery pack. Wait 15 seconds, then reinstall it.
Place the handset on the base and wait 15 seconds. Pick up the handset
and press
PHONE
. The phone should operate properly.
Volume drops or you hear
unusual sounds.
Someone has picked up another phone on the same line. Hang up the other
phone.
Call is noisy.
Do not place the base near appliances or large metal objects.
Fully extend and raise the base’s antenna to a vertical position.
Move the handset closer to the base.
Keep the handset away from interference sources such as computers,
remote control toys, wireless alarm systems, wireless intercoms and room
monitors, fluorescent lights, and electrical appliances. If the interference is
severe, turn off the interfering device.
Press
CHANNEL
to switch to another channel.
Hang up and redial the number.
The phone does not ring.
Be sure the handset ringer is set to
ON
.
Be sure the base ringer is on.
Be sure the phone line cord and AC adapter are correctly and securely con-
nected.
Move the handset closer to the base.
There might be too many devices connected to the phone line. Remove a
device from the line.
The handset’s range
decreases.
Fully extend and raise the base’s antenna to a vertical position.
Return the handset to the base to recharge the battery pack.
Be sure the base’s antenna is not touching a metal surface.
