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Warranty
L I M I T E D W A R R A N T Y F O R E - B I K E S :
F LY E R ™ C R U I S E R , F LY E R ™ C R U I S E R S T E P - T H R U
What is covered?
Radio Flyer Inc. warrants that its Flyer™ e-Bike will be free from defects in material and workmanship
occurring under normal use for a period limited to one (1) year from the date of the original
purchase. The warranty is expressly limited to the replacement of a defective lithium ion battery (the
“Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket,
crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller,
wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
E X C L U S I O N S
Who is covered?
This warranty only covers the original purchaser of the product, purchased exclusively on flyer.
radioflyer.com. The warranty cannot be transferred to any other person. The product must have
been assembled and maintained per the product instructions.
What is not covered?
This warranty does not cover:
Non-Flyer™ products (including MP3 players); misuse, lack of care, mishandling, accident, abuse
or other abnormal use; or use of the product other than for its intended purpose; damage caused
by improper or unauthorized repair or maintenance; products that have been modified or altered;
cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from
defects in material and workmanship, including normal wear and tear of any Covered Component
Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads,
cables and housing, grips, chain and spokes).
Any damage or defects to Covered Components resulting from failure to follow instructions in the
e-Bike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations,
modification, improper assembly, installation of parts or accessories not originally intended or
compatible with the e-Bike as sold, operator error, water damage, extreme riding, stunt riding, or
improper follow-up maintenance.
For the avoidance of doubt, Radio Flyer Inc. will not be liable and/or responsible for any damage,
failure or loss caused by any unauthorized service or use of unauthorized parts.
The Battery is not warranted from damage resulting from power surges, use of an improper charger,
improper maintenance or other such misuse, normal wear or water damage.
How do I make a warranty claim?
RADIO FLYER INC. WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED
WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED
COMPONENT.
To exercise your right to receive a replacement for a Covered Component under this Limited
Warranty, you must:
Contact the Customer Service team by email at [email protected] or by phone at
1-800-621-7613. Customer Service will work with you to diagnose the issue and identify solutions.
If the Customer Service team determines that a Covered Component must be replaced, they will
provide you with a set of instructions for returning the defective Covered Component and receiving
the replacement.
After you receive the replacement Covered Component, the Customer Service team will also assist in
determining how to replace or install the new Covered Component into your e-Bike.
Replacement Covered Components under this Limited Warranty shall only be shipped to the address
of the original purchaser.
SHIPPING DAMAGE
Shipping damage claims are very time sensitive and it is the purchaser’s responsibility to immediately
inspect the e-Bike for damage upon receipt. Radio Flyer Inc. will replace a Covered Component that is
damaged during shipment if you:
Notify Radio Flyer Inc. of a Covered Component damaged in the shipping process within thirty (30)
days of your receipt of the e-Bike; Provide Radio Flyer Inc. with a dated picture of the damaged
Covered Component; and Return all original packaging and paperwork included with the e-Bike
Radio Flyer Inc. will not be held responsible for stolen packages and the purchaser is solely
responsible for ensuring the package is safely collected at delivery. To more closely control, manage
and monitor your delivery, we encourage you to sign up for a free UPS My Choice account. You can
learn more about this UPS service and sign up here.
S O L E A N D E X C L U S I V E R E M E D Y
Your sole and exclusive remedy for breach of this limited warranty, and Radio Flyer Inc.'s sole and
exclusive liability, is to either repair or replace the defective product. Repaired or replaced products
will be warranted to the end of the warranty period of the original product. They do not extend the
original warranty period.
D I S C L A I M E R S
This Limited Warranty is the only express warranty made to you and is provided in lieu of any
other express warranties or similar obligations (if any) created by any advertising, documentation,
packaging, or other communications. EXCEPT FOR THE LIMITED WARRANTY AND TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADIO FLYER INC. HEREBY DISCLAIMS
ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY,
