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Troubleshooting
Issue
Possible Reason
Corrective Action
The eBike does
not work or
appear to turn
on
The battery has been fully drained
Recharge the battery using the manufacturer
provided charger
The battery is not fully seated or installed
into its dock
Remove the battery from the eBike; reinsert
the battery and fully seat it into the battery’s
dock to ensure a connection
There is a connection issue
Check the connections and wires that are
visible on the eBike, repair or clean and
connections in a poor state
The brakes are depressed, not allowing
the motor to activate
The brake levers contain a small switch that
automatically stops the motor if depressed;
for the motor to engage, make sure that the
brakes are in the fully open or released position
The eBike
feels slow to
accelerate and
will not reach
top speed
The battery is not fully charged and
cannot provide full power
Recharge the battery; note that speed and
acceleration will worsen when the battery is
nearly depleted
The brakes are applied and slowing down
the eBike
Check to see if the brakes are rubbing when
riding, adjust the brakes to allow for easier
wheel movement
The eBike is fully loaded or overloaded
Reduce the load to go faster; note that the
weight loaded on the eBike will impact the
acceleration and top speed of the eBike
The eBike’s
range is reduced
The battery is not fully charged and
cannot provide full power
Recharge the battery between uses and
ensure that the battery is fully charged before
riding; note that range is directly related to the
battery’s charge level
The brakes are applied and slowing down
the eBike
Check to see if the brakes are rubbing when
riding, adjust the brakes to allow for easier
wheel movement
The eBike is fully loaded or overloaded
Reduce the load to go further; note that the
weight loaded on the eBike will impact the
range
The terrain is very rough or hilly
Rough surfaces and inclines make the eBike
work harder, riding in these conditions will
reduce the range
The battery does
not charge
The battery is not fully seated or installed
into its dock
Remove the battery from the eBike; reinsert
the battery and fully seat it into the battery’s
dock to ensure a connection.
The charger is not fully connected to the
battery charge port well
Disconnect the charger from the charger port;
reconnect and fully insert into the charger port
The outlet used does not have power
Charge the battery at a different power socket
The eBike is
making an odd
noise when
moving
The brakes are rubbing
Adjust the brakes to allow for easier wheel
movement
A cable is loose and hitting something
Look to see if any wires are rubbing against
moving parts, move or restrain them with zip
ties if needed
The motor or wheel is damaged
Inspect the motor and wheel for damages,
replace if needed
Error
Code
Possible Reason
Corrective Action
21
Current Draw
– the battery is
supplying a large amount of power
to eBike.
Turn the eBike off, remove the battery from frame
and wait 1 minute. Reinstall the battery and turn
the eBike back on.
22
Throttle Communication Error
–
the eBike’s throttle is not correctly
communicating with the controller.
Unplug the throttle cable, inspect it for any debris,
moisture, or damage. If it looks okay, plug the
connection back in and restart the eBike.
23
Motor Communication Error
– the
motor in the rear wheel is not
correctly communicating with the
controller.
Find the wire that runs from the motor to the
eBike frame, inspect it for any damages.
Unplug the motor cable, inspect it for any debris,
moisture, or damage. If it looks okay, plug the
connection back in and restart the eBike.
24
25
Brake Communication Error
– the
eBike’s brake levers are not correctly
communicating with the controller.
Unplug both brake connectors, inspect them
for any debris, moisture, or damage. If the
connectors look good, plug a single brake
connection back in. Turn on the eBike and check if
the error code appears. If the error code does not
appear, plug in the second brake connection to
check if it is causing the error.
26
Low Battery Voltage –
the eBike’s
battery is undercharged and cannot
power the motor.
Charge the battery using the manufacturer
provided charger.
30
Display Communication Error
-
the eBike’s display is not correctly
communicating with the controller.
Unplug the display cable, inspect it for any debris,
moisture, or damage. If it looks okay, plug the
connection back in and restart the eBike.
E R R O R C O D E T R O U B L E S H O O T I N G
Your eBike can detect some functional errors and display a numerical code related to
the issue. If your display shows any of the following error code numbers, please try
the related corrective action. If the error code remains, please see the troubleshooting
information at flyer.radioflyer.com or contact the Radio Flyer Customer Service Team.
