Paradigm Installer/User Guide
Symptom
Action
OSD menu does not “pop-up”
Verify that you are pressing the Control key twice
within one second. If the problem persists, contact
Rackit Technical Support.
Unable to change channels
Verify that the channel is powered. Check the
using OSD
address configured in OSD. If the computer is
powered and the address is correct, call Rackit
Technical Support.
Administrator password is
Call Technical Support.
forgotten
User password is forgotten
Contact your system administrator.
General Keyboard/Video
If the building has 3-phase AC power, ensure
Problems
that the computer, the Paradigm and the monitor
are on the same phase. Best results are
obtained when they are on the same circuit.
Use only Rackit supplied cable. Rackit
warranties do not
apply to damage resulting from user supplied cable.
Do not use a 2-wire extension cord in any Rackit
product configuration.
Test AC outlets at computer, Paradigm and monitor
for proper polarity and grounding.
Use only with grounded outlets at the computer,
Paradigm and monitor. When using a backup
power supply (UPS), power the computer, Paradigm
and the monitor off the supply.
System lockup during
If there is no keyboard channel selection function,
paired operation
try to bring up the OSD menu. If it activates,
reselect your channel and verify that the channel
functions normally. If the problem persists, contact
Technical Support.
If the OSD menu does not activate, verify that the
serial cable and video cables are securely attached
to both boxes. If not, reattach and try the OSD
menu again. If the problem persists, contact
Technical Support.
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