Troubleshoot
36
Qwizdom Actionpoint 2007
Check "Display Function Bar" in the Presentation Setup window to display the Re-pose button.
24)
I received more remotes. How will the program know that I have more
remotes?
You will need to change the number of estimated remotes. Click on the
Configurations Settings
button. Type in the number of estimated remotes to reflect
the number of remotes you currently have.
25)
Which version of
Microsoft PowerPoint
do you need to run
Qwizdom's
Actionpoint
?
To generate reports using
Qwizdom Actionpoint
, registered version of
Microsoft
Excel 2003
or later is required-trial or limited versions are not applicable.
26)
The session ID is zero. How do I correct this?
Unplug the host and close out of the program. Wait a few seconds and plug the
host back in. Launch Actionpoint again and see if the session ID is still zero.
8.1
Uninstalling Software and Hardware
Uninstalling Qwizdom Actionpoint
Before uninstalling, be sure to relocate any materials saved within the
Qwizdom
Actionpoint
folder (that you want to save) such as participant lists before uninstalling
otherwise they will be deleted.
1.
Go to
Add/Remove
programs in the
Control Panel
.
2.
Search for
Qwizdom Actionpoint
and click
Remove
.
3.
The
InstallShield w
izard will appear and follow the instructions.
4.
Restart your computer for the changes to take affect.
Uninstalling USB Drivers
If the host is still not initializing after following the steps above, then the hardware needs
to be completely removed and then reinstalled. Follow the steps below.
1.
Go to your
Control Panel
from either your
Settings
or
Start
menu.
2.
Double-click on
System
and click on the
Hardware
tab or
Device Manager
tab. If
you go to the
Hardware
tab, click on the
Device Manager
button.
3.
Search for the
Qwizdom RF Host
under
Universal Serial Bus Controllers
,
Ports
, and/or
Other
or
Unknown Devices
.
4.
Double-click on the file and click on the
Driver
tab.
5.
Select
Uninstall
.
6.
Unplug your host after it is uninstalled and go back to the
Control Panel
.
7.
Double-click on
Add or Remove Programs
and search for
FTDI Universal Serial
Converter Drivers
.
8.
When you find it, remove the file.
9.
Now plug your host in. A prompt or wizard will appear notifying you of new