37
TROUBLESHOOTING
YOUR NEW PHONE
If your phone is not performing to your expectations, please try these
simple steps first.
Symptom
The
status
LED won't
come on when the
handset is placed in the
base unit.
The audio sounds weak
and/or scratchy.
Can't make or receive
calls.
The handset doesn't ring
or receive a page.
The Caller ID does not
display.
Can’t correctly dial back a
number from the Caller
ID list.
Suggestion
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Make sure the handset is properly seated
in the base unit.
• Make sure the charging contacts on the
handset and base unit are clean.
• Make sure that the base unit antenna is
in a vertical position.
• Move the handset and or base unit to a
different location away from metal
objects or appliances and try again.
• Make sure that you are not too far from
the base.
• Check both ends of the base unit
telephone line cord.
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Disconnect the AC adapter for a few
minutes, then reconnect it.
• Reset the digital security code
(See page 34).
• Make sure is pressed.
• The battery pack may be weak. Charge
the battery on the base unit for more
than 17 hours.
• The handset may be too far away from
the base unit.
• Place the base unit away from appliances
or metal objects.
• Reset the digital security code
(See page 34).
• Turn on the ringer switch
(See page 14).
• The handset was picked up before the
second ring.
• The call was placed through a switch
board.
• If you’re not receiving Caller ID on any
capable phone equipment, call your local
telephone company to verify your Caller
ID service is current.
• Set-up your local area code(s) settings.
(See page 26.)
• If the call is long distance and “1” is not
displayed with the number, press (1)
while the call information is displayed.
(See page 28.)
QT1960_OM 4/6/01 5:29 PM Page 41
