Quickie puma 20, Technical Manual

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Warranty | 195 Puma 20/40
8 Warranty
8.1 Definitions of terms
Definitions of terms used in this warranty:
• After sales service part: Part purchased after the intial product that is durable and may be subjected to natural wear and tear or
natural contamination during normal operation within the lifetime of the product.;
• Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation within the
lifetime of the product (section 9 of Sunrise Medical HCM B.V.’s general terms and conditions of sale);
• Client: Those who purchase the product directly from Sunrise Medical;
• Corrective action: Repair, replace or refund of the product;
• Dealer: Those who re-sell the product to the User;
• Defect: Any circumstance due to which the product is not sound or fit to use, caused by a lack of quality of the material used to
manufacture the product as well as the quality of the manufacturing process;
• Option: An accessory delivered with the initial product by Sunrise Medical to extend the standard product model;
• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger etc.);
• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or consumable part;
• Returns: Product or part that needs to be returned;
• RMA-process user: Process to return goods, contact your dealer;
• RMA-process client: Process to return goods, contact Sunrise Medical’s Customer Service;
• User: Those who use the product;
• Warranty: The rights and obligations set forth in this document;
• Warranty period: The period of time during which the warranty is valid;
• Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands (also referred to as
Sunrise Medical).
Notwithstanding the rights and obligations of Sunrise Medical, Client and User set forth in Sunrise Medical’s general terms and
conditions of sale, the rights of the Client and/or User towards Sunrise Medical in case of defects are limited to the provisions set
forth in this warranty. For the duration of the warranty period Sunrise Medical guarantees that the product is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer. He has to
complete a return form and return the product or part via the RMA-process. Sunrise Medical will, at its sole discretion, take the
corrective action it seems fit under the given circumstances within a reasonable period of time (depends on nature of claim) from
receipt of the completed return form. The warranty period will not be extended after a corrective action.
8.2 Warranty period table
Power wheelchairs
Description Warranty period
Examples include, but are not limited to the parts mentioned
below
Frame 2 years Weldment/frame
Drive system* 1 year Transaxle, motor, motor brake
Electronics* 1 year
Controller, controlling mechanism, wiring harness, electronic
components
After sales service
parts
New: 1 year after invoice
Repaired: 90 days after invoice Brakes
Consumable parts 40 days after invoice Carbon brushes, etc.
Options/Accessories 2 years
Mirror, mudguards etc.
Delivered with the initial product
* also in case of after sales service part delivery